Guest Services Lead - Winter Seasonal - Kirkwood (111494) - Full-time / Part-time

Reach Your Peak at Vail Resorts.You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: The Guest Services Lead position requires energetic, outgoing, and enthusiastic individuals who enjoy the outdoors and are interested in helping our guest with their experience while at Kirkwood Mountain Resort. Our goal is to help the Guests have an exceptional, ever-lasting experience. A Guest Service Lead/Agent requires quick thinking, keen problem solving skills and possess strong communication/people skills. Also, must have the ability to work in extreme weather conditions and work independently with minimal supervision.

Additional responsibilities include (but are not limited to):

• Assist in training staff to actively seek out guests needing direction during their visit to Kirkwood.
• Is well versed in all products, programs and amenities that the resort offers. Creates a system to communicate and educate employees on resort offerings.
• Resolves complaints to the guest’s and KMR’s satisfaction. Anticipates and answers guest’s questions as needed.
• Participates in the development of goals, objectives, policies and priorities for assigned areas of responsibility.
• Able to profile guest and make sure they are going to end up in the appropriate location for their service needs.
• Profile guest and use the opportunity to advertise and close a sale for a guest that could potentially use a new set of skis, lessons, or a season pass.
• Collecting, categorizing, and distributing Lost and Found items.
• Assist with In-Valley Shuttle Dispatch.
• Assist with Kirkwood Base Area(s) morning opening duties and readiness.
• Presents a professional attitude in appearance and communication at all times.
• Performs special projects or other duties as assigned from time to time.

Requirements:

• One year related experience and/or training in the ski resort industry,
• At least 1 year of customer service experience,
• Able to work in all weather conditions including snow and sunshine,
• Ability to read, write, speak, and comprehend English language proficiently,

• Able to work a flexible schedule including weekends and holidays,
• Must be able to lift a minimum of 30 lbs,
• Must be able to work indoor and outdoor in extreme winter conditions,
• Must be able to stand for long periods of time.

Additional Preferred Skills:

• Outstanding personality that is approachable, friendly, and outgoing,
• Excellent verbal and written communication skills in English,
• MS Office proficient; Word, Excel, PowerPoint, Outlook,
• Excellent organizational/time management skills,
• Ability to multitask stays calm in stressful situations, and work independently with minimal supervision.
• Must work well with others in a busy team environment,
• Ability to communicate professionally with coworkers, customers and vendors.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources.

• Associate’s Degree (AA) or equivalent from two-year college or technical school; or equivalent related work experience.

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 111494