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in San Francisco, CA

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Hours Full-time, Part-time
Location San Francisco, CA
San Francisco, California

About this job

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Counselor is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
 
 
Must be available to work between the hours of 11:30 AM - 8:00 PM, Monday - Friday.
(Shift may vary depending on business needs)
 
 
Primary Responsibilities:

Answer inbound calls for EAP and Behavioral Health
Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database

Requirements



Required Qualifications:



Current, unrestricted Behavioral Health license in the State of California (LPC, LCSW, MFT, PsyD/PhD Licensed Psychologist)

Master's Degree in Counseling, Psychology, Social Work, or related field
3 years of clinical experience, POST Master's
Excellent communication skills, written and verbal
Ability to multitask and manage competing priorities in a fast paced environment
Strong computer skills, must be able to type and navigate around multiple systems, including MS Word
 
Preferred Qualifications:  


Prior Call Center experience
Experience supporting an Employee Assistance Program
CEAP (or eligible to obtain)
Prior experience in both Behavioral Health and Substance Abuse, dual diagnosis
 
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: Employee Assistance Program, EAP, Master's Degree, Psychology, Social Work, Social Worker, Psychologist, MFT, LCSW, LPC, PsyD, PhD, Counselor, San Francisco, CA, California