Fraud Analyst I,II,III - Full-time / Part-time

Position overview:

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.

Qualifications:

• Customer service experience
• Demonstrated commitment to providing quality customer service
• Proven history of dependability
• Proficient with computers ��� ability to navigate multiple computer systems while interacting with customers
• Ability to work a flexible schedule to meet business needs
• Experience working in a team environment
• Self-motivated and goal oriented
• Ability to work in a fast paced call center environment

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.