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in Detroit, MI

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Hours Part-time, Full-time
Location 2701 Sturtevant St,48206,
Detroit, Michigan

About this job

We are looking for a new member to add to our already outstanding Customer Service/Collections team. This position will be responsible for answering inbound calls, making outbound calls, and contacting customers when they are past due on payment of their accounts. This person must be professional, courteous, have the ability to work independently, problem solve, and provide exceptional service to our customers.

JOB PURPOSE:

The purpose of the collections representative is to contact customers when they are past due on payment of their accounts and ensure that their issues are resolved in order to make payment to AAP.

DUTIES AND RESPONSIBILITIES:

Daily contact customers who are 45 days past due or more
Send accounts (as appropriate) to outside collections agency for collection
Work to resolve issues for customers
Work with accounting department to help with cash flow
Daily contact 40-50 customers
Make detailed notes on customers' accounts in order to help with collection

KNOWLEDGE, SKILLS, AND ABILITIES:

Working knowledge of computer
Ability to work with people
Knowledge of customer service
Ability to establish priorities and work independently

Experience:

One year minimum Customer Service and/or Collections experience.