The job below is no longer available.

You might also like

in Wilmington, DE

  • $14
    est. per hour
    Staffmark Group 8h ago
    Urgently hiring10.4 mi Use left and right arrow keys to navigate
  • $19
    est. per hour
    Fidelity Investments 11h ago
    Just postedUrgently hiring4.9 mi Use left and right arrow keys to navigate
  • $51
    est. per hour
    Fidelity Investments 12h ago
    Just postedUrgently hiring4.9 mi Use left and right arrow keys to navigate
  • Starting at $12.00
    Verified per hour
    High's Dairy Stores 30d ago
    Urgently hiring14.7 mi Use left and right arrow keys to navigate
  • Starting at $12.00
    Verified per hour
    High's Dairy Stores 30d ago
    Urgently hiring17.5 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Part-time, Full-time
Location WILMINGTON DE
Wilmington, Delaware

About this job

Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.