Experienced Supervisor - Canyon Mountain Rentals (111111) - Full-time / Part-time

Reach Your Peak at Vail Resorts.

You're someone who pushes boundaries and challenges the status quo. You're ambitious, brave and passionate in everything you do. And we want you on our team.

Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us.

Welcome to Vail Resorts. Reach Your Peak.

Experienced Supervisor: Full-Time, Seasonal

Vail Resorts Retail (VRR)

Park City, UT

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts and its subsidiary VRR, is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each bicycle rental/retail transaction. The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism. Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company.

Responsibilities include (but are not limited to)

Responsible for directing the day-to-day routine work of a larger group of associates, or is a key holder in a smaller store

• Under the direction of the Store Manager, oversees sales, rentals, staff, operational and merchandising functions of the store
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Act as a mentor who can train and lead the rental technician team with effective communication
• Establish professional, yet personalized rapport with customers upon contact; by phone or in person
• Answer all questions, providing detailed information and establishing trust with the customer at the close of sale.
• Describing and promoting product in line with customer's express needs as well as promoting the damage waiver on rental equipment products
• Ensure pricing is accurate and current including any and all promotions
• Monitor and audit inventory levels in store and between stores
• Maintain all company paperwork according to policies and standards with 100% accuracy
• Knowledge of register access

Qualifications:

• A minimum of 2 years of rental experience - required
• Outdoor industry retail/rental experience - preferred
• Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint - required
• Supervisory experience - required
• Maintain a working knowledge of products and trends within the industry
• Commitment to providing exceptional customer service to our guests
• Self-motivated with the ability to multi-task
• Ability to work a flexible schedule; including nights, holidays and weekends - required
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

Vail Resorts Retail operates over 200 year-round and seasonal stores under 40 + retail brand names specializing in ski, bike, golf and fly fishing products and gear. We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Minneapolis, Denver’s Front Range and the San Francisco Bay Area.

Some of the benefits include:

• Free summer pass to our world-class resorts
• Retail discounts at our stores
• Excellent training and professional development
• Employee Assistance Program (EAP)

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding.

Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.