Bilingual Sr Customer Service Representative

Summary:

Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services. 

Responsibilities: 
- Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails 
- Data entry of customer and account information and transactions 
- Sell products and services 
- Attend team meetings

Qualifications

Basic Qualifications:
- High School Diploma, GED or equivalent certification or military experience

- Proficient in Microsoft Office

- Fluent in English and Spanish

Preferred Qualifications:
- 1 year of experience in customer service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.