Sr Manager, Local Market Manager Small Business Card

At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers.

Within the Spark Small Business Credit Card Team, we are Small Business Proud!Our Customer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet.Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.

To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. So we have committed to building field-based regional teams that engage small businesses in their own communities and on their terms.

As a Local Market Leader you will be assisting small businesses to thrive and to grow the Spark brand in an industry changing way.

Job responsibilities include but are not limited to the following:

-Deliver superior growth and profit by meeting or exceeding targets in purchase volume, new account acquisition, account penetration, profit, cost, productivity etc. across their local market while providing an outstanding customer experience.  

-Provide sales & customer development leadership and direction and program management within their market.

-Build a dynamic sales and customer development culture and assist their client development team in achieving their account acquisition and purchase volume goals.    

-Participate in strategic / tactical planning process with the Customer Development leadership team and the B2B Acquisition team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals.

-Ensure that all customer and prospect interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines. 

-Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market. 

-Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Customer Development Managers. 

Qualifications

Basic Qualifications:

- High school diploma, GED, equivalent certification or military experience

- At least 1 year of sales experience

Preferred Qualifications:

- 5 years of sales experience

- 5 years of client management experience

- 3 years of experience working with Small Businesses

- 3 years of experience in the financial industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No Agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.