Ops Product Coordinator

Responsibilities:

Candidate will be responsible for processing lien placement transactions within the Title Department.

Conduct extensive customer interaction via inbound and outbound calls to customers and third parties (dealers, financial institutions, DMVs) 

Manage a portfolio accounts to ensure outstanding titles are processed and received in accordance with policies and procedures

Provide thorough and accurate documentation to accounts

Maintain superior call and process quality assurance results

Servicing accounts by investigating problems and finding resolutions to create a positive customer experience

Protects the financial interest of the company by securing the collateral

Performs account level research

Overcome objections that customers and third parties may have about timely receipt of  title documents  

Taking action to resolve account issues which are preventing timely resolution

Update and maintain required reports and systems

Other duties, projects and initiatives as assigned

Key Skills & Competencies:

Strong communication skills (verbally and in writing)

Strong negotiation skills

Strong multi-tasking skills

Ability to meet deadlines

High attention to detail

Strong problem solving skills

Candidate should be able to work independently while managing multiple priorities. Candidate should display a great level of flexibility and be willing to learn while receiving on the job training with no formal classroom training available.

Qualifications

Basic Qualifications: 

High School Diploma, GED, equivalent certification, or military experience

At least 6 months of titles experience or at least 6 months of lien placement experience

Proficient in Microsoft Office

Preferred Qualifications:

1 year of titles experience or 1 year of lien placement experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.