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Lucky Brand #2512: Supervisor - Estero, FL - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | estero, Florida |
About this job
Overview:
Lucky Brand began crafting great-fitting, vintage-inspired jeans in Los Angeles in 1990, quickly earning the title of "America's favorite." The brand also produces apparel, shoes, accessories and jewelry for men and women that are sold at 209 retail stores (and counting) within the U.S., high-end department and specialty stores, select stores in Canada, and online at LuckyBrand.com.
We currently have an exciting opportunity to join this rapidly growing brand! Lucky has shown consistent growth year after year, and continues to gain strength and popularity in the denim market. The ideal candidate would flourish in a fast-paced, innovative environment founded on creative thinking and a collaborative spirit.
The Supervisor plays an important role in driving sales for the organization. Successful PT Supervisors will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Supervisor ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Supervisor must have flexible availability which includes the ability to work during peak and non-peak times, weekends and holidays. This allows the Supervisor to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (AM). The Supervisor helps set the pace on the sales floor and models desired selling behaviors at all times. Supervisors could be scheduled up to 25 hours per week, however hours may flex up to 40 hours (with District Manager/Regional Manager approval) based on the needs of the business.
Responsibilities:
KEY ROLES/RESPONSIBILITIES * Lead and model the company's selling and customer service standards * Train and motivate associates to improve selling and customer service performance * Lead selling and service efforts as the MOD during scheduled shifts * Display expert product knowledge of product, company history, company policy and store/company strategies * Assist in resolving customer service matters in absence of SM/AM * Assist in driving Clientele Program * Communicate individual and team performance feedback to management * Ensure associates consistently demonstrate client service standards * Assist SM/AM in conducting new associate on-boarding and sales training. * Ensure adherence to all company policy, procedures and guidelines in the absence of SM/AM * Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM * Ensure associates receive scheduled breaks and meal periods in absence of SM/AM * Perform opening and closing duties when needed. * Perform merchandise flow duties for the sales floor and backroom as directed. * Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations * Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM. The Supervisor may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.
Qualifications:
REQUIRED SKILLS/EXPERIENCE * Supervisory experience in specialty, luxury goods or a comparable retail environment * Proven ability to lead sales team; viewed as leader among peers * Demonstrated ability to achieve individual selling goals and metrics * Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business * Exceptional interpersonal, communication and customer service skills * Ability to make decisions and mediate conflict within a team-environment * Proficient in windows-based software such as Excel, Word and Outlook PHYSICAL CAPABILITIES * Ability to work a flex schedule (which includes nights, weekends and holidays) * Ability to lift at least 20 lbs * Ability to climb ladders * Ability to stand/walk for long periods at a time * Ability to travel to other store locations (if needed) * Ability to transfer to another location
Lucky Brand began crafting great-fitting, vintage-inspired jeans in Los Angeles in 1990, quickly earning the title of "America's favorite." The brand also produces apparel, shoes, accessories and jewelry for men and women that are sold at 209 retail stores (and counting) within the U.S., high-end department and specialty stores, select stores in Canada, and online at LuckyBrand.com.
We currently have an exciting opportunity to join this rapidly growing brand! Lucky has shown consistent growth year after year, and continues to gain strength and popularity in the denim market. The ideal candidate would flourish in a fast-paced, innovative environment founded on creative thinking and a collaborative spirit.
The Supervisor plays an important role in driving sales for the organization. Successful PT Supervisors will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Supervisor ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Supervisor must have flexible availability which includes the ability to work during peak and non-peak times, weekends and holidays. This allows the Supervisor to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (AM). The Supervisor helps set the pace on the sales floor and models desired selling behaviors at all times. Supervisors could be scheduled up to 25 hours per week, however hours may flex up to 40 hours (with District Manager/Regional Manager approval) based on the needs of the business.
Responsibilities:
KEY ROLES/RESPONSIBILITIES * Lead and model the company's selling and customer service standards * Train and motivate associates to improve selling and customer service performance * Lead selling and service efforts as the MOD during scheduled shifts * Display expert product knowledge of product, company history, company policy and store/company strategies * Assist in resolving customer service matters in absence of SM/AM * Assist in driving Clientele Program * Communicate individual and team performance feedback to management * Ensure associates consistently demonstrate client service standards * Assist SM/AM in conducting new associate on-boarding and sales training. * Ensure adherence to all company policy, procedures and guidelines in the absence of SM/AM * Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM * Ensure associates receive scheduled breaks and meal periods in absence of SM/AM * Perform opening and closing duties when needed. * Perform merchandise flow duties for the sales floor and backroom as directed. * Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations * Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM. The Supervisor may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.
Qualifications:
REQUIRED SKILLS/EXPERIENCE * Supervisory experience in specialty, luxury goods or a comparable retail environment * Proven ability to lead sales team; viewed as leader among peers * Demonstrated ability to achieve individual selling goals and metrics * Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business * Exceptional interpersonal, communication and customer service skills * Ability to make decisions and mediate conflict within a team-environment * Proficient in windows-based software such as Excel, Word and Outlook PHYSICAL CAPABILITIES * Ability to work a flex schedule (which includes nights, weekends and holidays) * Ability to lift at least 20 lbs * Ability to climb ladders * Ability to stand/walk for long periods at a time * Ability to travel to other store locations (if needed) * Ability to transfer to another location
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