Server - Full-time / Part-time

The Server’s role is to provide “Guest First” service at all times, making the Guest the heart and passion of all they do. This includes friendly and timely interaction with Guests and Team Members, suggestive selling, answering questions, taking and delivery the Guests’ order, providing cooperative service, and following up to ensure each Guest receives their correct food and/or drink order. Every Guest is made to feel welcome at all times.

Key Performance Elements/Essential Functions

• Welcomes and greets Guests following established service guidelines;
• Answers questions and makes recommendations about our food, beverages, features and other restaurant functions and services;
• Clearly understands correct procedures in serving Guests with allergens;
• Takes food and beverage orders from Guests, repeating order for Guest confirmation. Correctly enters the order in our point-of-sale system following established ringing guidelines;
• Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests;
• Delivers food and beverages to Guests;
• Assists other Servers and Hosts in meeting Guest needs, providing cooperative service and follows safety standards;
• Monitors and observes the Guests’ dining experience. Ensures Guests are satisfied with their food, beverage and service;
• Prepares final bill, presents check to Guest, accepts payment (including coupons and gift cards), processes credit card charges or makes change (if applicable). Follows established cash handling procedures;
• Keeps service stations clean. Busses and resets tables supporting cooperative service;
• Thanks Guest for their visit and invites them to return;
• Performs side work at the start, throughout, and end of each shift as required;
• Performs all duties and responsibilities according to the Company’s written Employment Guidelines, including Performance Expectations and Dress/Style/Grooming Guideline;
• Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate;
• Treats all Guests, Team Members, and Managers with the greatest degree of respect and courtesy. Maintains a friendly and cooperative attitude while at work. Portrays a favorable image of Romano’s Macaroni Grill at all times; and
• Performs related tasks as assigned by Restaurant management.

Education/Training/Work Experience

• 6 mos. To 2 years related experience preferred:
• High school diploma or general equivalency diploma (GED) preferred;
• Alcohol Certification required; and
• Food Handler’s Certificate as required.

Knowledge/Skills/Abilities

• Ability to communicate clearly and concisely with Team Members and Managers and understand the predominant languages(s) of our Guests;
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system;
• Must have working knowledge of dining room and service procedures and functions; and
• Ability to manager his or her own work flow and resolve question and problems with supervisor.

Physical Requirements

• Ability to stand and/or walk throughout the entire shift and work in a restaurant environment;
• Ability to lift up to 50 lbs; and
• While performing the duties, the Host is regularly required to stand and walk; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate restaurant equipment; reach with hands and arms; bend, kneel, crouch and climb.