DTS IT Director

Position Description:

This position is responsible for overall management of the Ryder Dedicated Transportation Service (DTS) system solutions, application and environment. The DTS IT Director will be responsible for the efficient and effective delivery and management of DTS IT solutions. Additionally, s/he will support defining and implementing IT solutions that align with overall business strategy. The incumbent has a direct reporting relationship within IT to the DTS Senior Director but will work closely with the SVP, VP, or GM of the GSCS business verticals.

Requirements:

Bachelors and/or advanced degree in IT, computer science, business, or related field

Ten (10) years or more of experience in IT management including direct support of business

Four (4) years or more of experience with direct vendor management, to include vendor and product selection, implementation, and ongoing support

Four (4) years or more of experience in transportation software product management

Four (4) years or more of experience managing direct reports and leading cross functional teams

Three (3) years or more of experience with current DTS software products TMW Suite and PeopleNet preferred

Excellent negotiation skills

Ability to:

Build strong customer relationships

Work effectively with internal and external customers in sometimes stressful situations

Develop and deliver effective presentations to upper level and executive management

Listen, write, and speak effectively

Inform, explain, and provide clear instructions

Listen and understand customer needs/issue

Quickly respond to changing assignments, work settings and priorities

Manage conflict and reconcile differences

Lead/manage others

Prioritize, structure and schedule tasks to maximize effort and meet deadlines

Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

Knowledge of:

Transportation management software and able to work with vendors regarding procurement, enhancements and support

Transportation trucking business with emphasis on private or dedicated fleet management (advanced level)

TMW Suite products (advanced level)

PeopleNet software and products (advanced level) preferred

DevOps software development methodology (intermediate level) preferred

Additional Skills & Abilities

Demonstrated executive level competencies: specifically leadership, communication, partnerships, process and change management into complex/matrix environments, and teamwork

Strong business acumen: understands key financial drivers and dynamics related to growth and revenue goals of an organization

Demonstrated ability to challenge, convince, and manage stakeholders

Demonstrates a high commitment to quality

Responsibilities:

Manage product and production support of DTS applications and systems, including but not limited to, vendor management, application operational support, product specific strategy, product and vendor metric/dashboard reporting, and product related change management

P ro vide IT system support for launch activity ensuring timeliness, fiscal responsibility, and quality

Collaborate with IT business relations team and business partners/senior leadership to identify strategic and innovative uses of technology to drive business growth and profitability

Work with stakeholders to identify service improvements and innovation opportunities and oversee the creation of service roadmaps

D TS product release management:

Manage SCOS vendor product upgrades and new releases, including but not limited to, review and communication of changes to business, support system and UAT testing, manage move to production and post-production support

V endor management of DTS system products:

Negotiate vendor agreements for products and work agreements

Manage vendor deliverables

Provide product/process/service direction to vendors

Knowledgeable of vendor (and industry) future product offerings

Co nduct meetings with senior leadership and key stakeholders across the organization to validate understanding of business goals and effectively communicate the business and/or IT strategy

D evelop and monitor approved annual operation and capital budgets for IT solutions and projects supporting their business functions

P articipate in the prioritization of workload regarding launches, change requests, and other work items

W ork with service managers and architects to identify opportunities to offer process technology improvements for improved operational efficiency

S upport DTS business analysts in identifying and implementing the appropriate solution for customer needs

D evelop and track RCE for all capital projects related to new product development, purchase and enhancements

Co ordinate with Ryder development team for product development activities, including but not limited to, both the enhancement of our existing offering as well as development of new offerings

M anage/lead team responsible for product testing including:

Support development of all test scripts

Support all levels of testing prior to system changes moving to production

Upon completion of development effort the product manager will be responsible for developing a standard implementation methodology for the new product and the successful launch of the new offering

M aintain an expert working knowledge of the products along with a basic understanding of the other similar product functionality being deployed by Ryder; an understanding of both the functional and technical aspects of the product is required as well as an understanding of the product's capabilities and limitations

B usiness development:

Support preparation and presentation of quotes and cost models

Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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