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in Austin, TX

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Hours Full-time, Part-time
Location Austin, TX
Austin, Texas

About this job

The Patient Services Coordinator performs a wide variety of duties associated with patient services.  This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics. 
 

Registered Nurses! We're excited to announce a Meet and Greet taking place on Tuesday, September 8th at the DFW Airport Marriot in Dallas from 4-8pm Central. At this event you will learn more about why thousands of RN's have made Optum, a part of UnitedHealth Group's family of businesses, their employer of choice. Interested in learning more? Register here:  http://uhg.hr/1TTkSr5.
 
Primary Responsibilities
 

Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data.
Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments.
Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
Completes a monthly membership report to review new members and to check for patients that are not reachable
Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
Validates patients' attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
Provides customer service to patients in person and via phone
Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment
Schedule routine and follow-up appointments
Reviews all incoming faxes and routes to the appropriate area of the clinic
Serves as a team lead as needed by the Clinic Administrator
Performs all other related duties as assigned

Requirements

Minimum Required Education, Experience & Skills

High school diploma or GED required
Three or more years of experience working in a medical office
Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
 
Preferred Education, Experience & Skills

Knowledge of medical terminology and anatomy
Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
Independent problem identification/resolution and decision making skills
Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
Strong communication and inter-personal skills
Excellent written, verbal and communication skills
 
 
 
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Certain positions are subject to random drug testing.
 
Job Keywords: WellMed, Healthcare, Bilingual, Patient Services Coordinator, Ben White Clinic, San Marcos, Rockdale, Georgetown, Cedar Park, Elgin, Round Rock, Kyle, Taylor, Austin, Texas, TX.