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in Montgomery, AL

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Hours Part-time, Full-time
Location MONTGOMERY AL
Montgomery, Alabama

About this job

Requirements:
High school diploma or equivalent
Experience in a call center or customer service environment
Proficient in relevant computer applications: MS Windows, MS Word and MS Outlook
Bilingual is a plus
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Good data entry and typing skills
Flexible to working various schedules


Responsibilities:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Candidates must be banking with USAA