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est. per hour
Customer service Rep - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 65 West Alisal Street, #210 Salinas, California |
About this job
RESPONSIBILITIES
Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer's delinquency
Find mutually beneficial payment arrangements that will allow us to retain the customer
Sell the customer on the idea of paying off their debt
Counsel the customer on how to increase income/decrease expenses
Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
REQUIREMENTS
High School Diploma, G.E.D., or equivalent
1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
1+ years of experience working in a call center
Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
Excellent time-management skills
Strong attention to detail
Must pass a credit and criminal background check
Must meet minimum performance and attendance standards
Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer's delinquency
Find mutually beneficial payment arrangements that will allow us to retain the customer
Sell the customer on the idea of paying off their debt
Counsel the customer on how to increase income/decrease expenses
Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved
REQUIREMENTS
High School Diploma, G.E.D., or equivalent
1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries
1+ years of experience working in a call center
Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment
Excellent time-management skills
Strong attention to detail
Must pass a credit and criminal background check
Must meet minimum performance and attendance standards