2016 Summer Intern - Technology Specialist - Full-time / Part-time

Job Title: 2016 Summer Intern - Technology Specialist

Job Category: University Recruiting - Non Tech

Location: Indianapolis

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

About the Position

The Technology Specialist intern resources are customer consultants with strong interpersonal skills and are experienced technical subject matter experts within specific domains of the Marketing Cloud applications and tools.

Responsibilities

Requirements gathering, definition, and delivery

Interacts with both technical and non-technical customers to attain relevant technical and business requirements

Analyzes information and designs solutions

Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude

Conducts solutions presentations and obtains customer acceptance to solution design

Develops configuration specifications documentation targeted to technical consultants

Ongoing solution management

Manages customer communications, conflicts, and negotiations related to overall solutions design

Supports documentation process by providing applicable artifacts (code samples, screenshots, etc.)

Provides technical consultation on various aspects of solutions

Solution build and technical project management

Executes configuration/development activities

Validates solutions after built

Creates technical work packages for build execution

Manages offshore technical resources to complete build work

Quality management

Reviews acceptance criteria with customers

Develops test plans and validates test cases

Conducts solutions testing and validation as needed

Provides solution walkthrough with customer and guides customer through solution deployment

Develops specialties in Marketing Cloud tools

Serves as a technical liaison to Marketing Cloud product teams to support custom and/or atypical initiatives as well as providing ongoing feedback on product enhancements

Requirements

Currently enrolled and working towards completion of a four year degree, preferably in Technology

Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences

Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance

Experience with visualization software applications such as MS Visio

Proficient with HTML and JavaScript

Experience with client side web development design languages, scripting tools, and protocols such as HTTP, CSS, XSLT, AJAX, JQuery

Experience developing SQL and experience with a RDBMS such as MySQL, Oracle, or MS SQL Server

Foundational programming knowledge as demonstrated though experience with at least one server side programming language such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python

Familiarity with systems integrations processes via batch transfer or API preferred

Knowledge of API principles including SOAP and REST API protocols preferred

Experience in the interactive marketing industry a plus

Familiarity with security standards such as TLS, SSL, data encryption a plus