Group Sales Development and Integration Internship - Spring 2016 - Full-time / Part-time

Group Sales Development and Integration Internship - Spring 2016

Job Overview:

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team as a Professional Intern in any of our segments that delivers unparalleled creative content to audiences around the world.

Department Overview:

Group Sales Development and Integration Internship (GSDI)

Provide sales support for business areas such as Disney's Fairy Tale Weddings, Disney Youth Programs, Disney Meetings, Disney Institute, Disney Group Getaways, Group Tickets and several other partners and segments. Provide exceptional service and positive experiences to Internal/External Guests. Responsibilities By applying to this posting you will be considered for an Internship in one of the roles listed below. There may be opportunities to assist on various projects under each role heading regardless as to which role you are primarily placed in. Some of the responsibilities may include but are not limited to the following:

Group Sales Express:

Opportunity to interact with various clients worldwide who are interested in learning more about Disney Youth Programs, Disney's Fairy Tale Weddings, Disney Meetings, Disney Catered Events, Disney Institute, Disney Group Getaways, Park and Event Sales, and Aulani, A Disney Resort & Spa Engage with clients on incoming sales leads via various platforms including phone and email Discover the client requests to create a qualified inquiry accurately and efficiently into the Customer Relationship Management (CRM) database Utilize several sales techniques to advance or close the sale for several of the group markets supported Utilize excellent guest service to excite guests to bring their business to Walt Disney World Sales Booking Solutions:

Opportunity to provide room night and venue space support for all group markets including Disney Youth Programs, Disney's Fairy Tale Weddings, Disney Meetings, Disney Catered Events, Internal Meetings, Disney Institute, Disney Group Getaways, Park and Event Sales. Engage with internal Cast Members to assist with blocking rooms and space for their groups and/or meetings Review requests for accuracy and create room blocks and reserve function space across Walt Disney World Parks and Resorts Create and open Master Accounts Assisting with the Contract Turnover process by reviewing contract details and matching room nights and space held prior to group being turned over to Service partners. Basic Qualifications The minimum qualifications you need to be considered for any of these positions are: Demonstrated strong Guest Services Skills including the ability to ensure Guest satisfaction and provide timely appropriate Guest service recovery Demonstrated strong influencing skills Demonstrated strong organizational and time management skills with attention to details Demonstrated written communication skills Demonstrated verbal skills, including telephone etiquette Demonstrated problem solving and decision making skills Demonstrated computer proficiency Ability to be flexible with work schedule Demonstrated ability to be creative in the handling of a wide range of situations involving our internal Walt Disney World Cast Members, Travel Agents, and Guests on a daily basis Flexibility to work on ever-changing, time-sensitive priorities in a fast-paced environment Ability to organize work flow for accomplishing client needs Ability to manage high-volume interaction by phone, email, chat, and social media Preferred Qualifications Currently enrolled in a Hospitality, Business or Event Management program Demonstrated proficiency in Microsoft Word, PowerPoint, Outlook and Excel Customer service or sales experience Prior experience in the Hospitality industry or Sales industry Demonstrated strong business acumen Prior participation in the Disney College Program or previous Disney work experience Demonstrated familiarity with Customer Relationship Management (CRM) databases Required Education Currently enrolled, or graduated within 6 months of the start date of this internship, in an accredited college/university, earning a degree in hospitality, business, marketing/sales or related field Additional Information Internship Eligibility: Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months of the start date of the internship for which you are applying for OR currently participating in a Disney College Program or Disney Professional Internship Must be at least 18 years of age Must not have completed one year of continual employment on a Disney internship or program. Note: Once you have completed one consecutive year of employment on a Disney internship or program, there must be a minimum 6 month gap before the start of a new internship or program Must possess unrestricted work authorization Must provide full work availability Must provide own transportation to/from work Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months) Program Length:

The approximate dates of this internship are January 2016 through June 2016 . Interns must be fully available for the duration of the internship.

Housing:

A limited amount of company-sponsored housing is available on a first-come, first-serve basis.

Application Deadline:

The deadline to apply for this internship is September 24th, 2015.

Recommendation -- Print This Role Description:

Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed on September 24th, 2015. Company Overview The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world. Job Posting Industries Leisure and Travel Job Posting Company Disney Parks & Resorts Job Posting Area Walt Disney World Resort Internship Program Type Professional Internship Primary Location-City Lake Buena Vista Primary Location-State FL Primary Location-Country US Auto req ID 292379BR