*Duty Manager, Catering

Responsible for the efficient use of resources to ensure operational performance, which maximizes customer service at the lowest cost. Ensure enforcement of all company and departmental procedures, including safety and security. Develop employees. Implement methods of maximizing revenue and controlling expenses. Oversee day-to-day catering operations. Solicit ideas and/or feedback from employees and accept accountability for follow-through. Assist the director in monitoring monthly expenses. Communicate procedural changes to supervisors and employees and ensure compliance. Act as the communication liaison between front-line employees and station management. Monitor department's on-time performance. Identify areas/individuals which require improvement; develop and implement methods to increase/improve performance. Develop positive working relationships with vendors, ensuring all parties perform their responsibilities properly. Ensure all internal audit requirements are followed and accept accountability for compliance. Review staffing requirements and schedule for all department employees, making adjustments as necessary. Act as local representative for customer relations. Interpret the company's policies in a professional and positive manner to all customers and handle customer compensation issues when warranted. Conduct interviews and make selections for supervisory positions. Aid/guide the development of supervisory staff.

Qualifications

* Undergraduate degree or equivalent experience/training

* Minimum 5 years management experience with a minimum of 2 years of airline operations experience

* Excellent verbal and written communication skills, including the ability to effectively interact with various departments and employees at all levels within the organization.

* Knowledge of Catering procedures and federal regulations

Department:

Customer Service

Location:

US-PA-Philadelphia

Posted Date:

9/9/2015 13:29:07

Expiration Date:

9/13/2015 23:59:00

Requisition ID:

1505061

Work Schedule

Full Time

Equal Opportunity Employer/Disabled/Vets

jobpost-21072

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