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Syst Technician - MDTA Field Maintenance Technican - Targeted - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Linthicum, Maryland |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
System Support Technician Requirements
1. Job Identification
* Title: Field Service Technician (Photo Enforcement)
* Family: Systems Technician
* Level: TBD
2. Position Purpose
The Field Service Technician will act as a technical expert, demonstrating skills in resolving complex problems or those requiring unique technical abilities to deal with time sensitive repairs. The incumbent generally is a member of a quick-response customer support team and will work on complex work orders to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair Photo Enforcement systems and communications equipment, software and/or peripherals. The Field Service Technician will also works with extremely critical deadlines, and operate independently to resolve system problems.
3. Representative Principal Duties and Responsibilities
Provides first-level support for corrective issues. Troubleshoots hardware, software, electrical wiring and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.
Troubleshoots related communications problems; e.g., in a LAN, WAN, WLAN environment, applying knowledge of wiring and standard cable connections. Takes appropriate corrective action, interfacing with system users, manufacturers, and staff as necessary.
Performs scheduled preventive and predictive maintenance activities including but not limited to; inspection, cleaning, testing, adjustment, replacement and repair (to sub-assembly/component level) of computer systems, camera systems, microprocessor components, peripherals and associated/designated communications and information management equipment.
Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at Maintenance Facility or client site for regular or specialized function use. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc.
Maintains accurate and thorough work order documentation allowing for detailed reporting of daily, weekly, monthly, and annual performance of all tasks completed on system hardware, software and related system components.
Performs timely shipping/receiving tasks for equipment requiring manufacturer repair and/or replacement.
Provides accurate location tracking and inventory of associated system components, as well as other company owned tools, resources, and supplies. Monitors min/max levels of system consumables to ensure adequate supplies to properly support program performance.
4. Knowledge, Skills and Abilities Required
Vocational, trade school technical training, or an associate degree in electronics technology, or equivalent work experience. Associate degree preferred.
Minimum 5-7 years progressively responsible systems maintenance experience, demonstrating in-depth working familiarity with a broad range of electronic equipment and a minimum of 3 years mastery or certification in a specialized technical area such as CCTV, or other camera/video based technology.
Ability to troubleshoot, maintain, and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices.
Demonstrate strong administrative and organizational skills in support of the program.
Demonstrate strong analytical and creative problem-solving skills.
Proficient in the use of PC systems and software.
Good customer service orientation and appreciation of role as CRM' representative.
Maturity of judgment under pressure/ability to diagnose level of user need/distribute work effectively.
Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).
Flexibility and the ability to operate under stressful, time-sensitive deadlines.
Commitment to quality and personal ethics.
Ability to work independently, but as part of team concept.
5. Working Conditions
Frequently works outdoors, with considerable bending, stooping, climbing, crawling and lifting (40-60 lbs.), regular use of testing and diagnostic equipment.
Quick-reaction/high stress/customer-focused team environment.
6. Approvals Date
The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
System Support Technician Requirements
1. Job Identification
* Title: Field Service Technician (Photo Enforcement)
* Family: Systems Technician
* Level: TBD
2. Position Purpose
The Field Service Technician will act as a technical expert, demonstrating skills in resolving complex problems or those requiring unique technical abilities to deal with time sensitive repairs. The incumbent generally is a member of a quick-response customer support team and will work on complex work orders to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair Photo Enforcement systems and communications equipment, software and/or peripherals. The Field Service Technician will also works with extremely critical deadlines, and operate independently to resolve system problems.
3. Representative Principal Duties and Responsibilities
Provides first-level support for corrective issues. Troubleshoots hardware, software, electrical wiring and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.
Troubleshoots related communications problems; e.g., in a LAN, WAN, WLAN environment, applying knowledge of wiring and standard cable connections. Takes appropriate corrective action, interfacing with system users, manufacturers, and staff as necessary.
Performs scheduled preventive and predictive maintenance activities including but not limited to; inspection, cleaning, testing, adjustment, replacement and repair (to sub-assembly/component level) of computer systems, camera systems, microprocessor components, peripherals and associated/designated communications and information management equipment.
Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at Maintenance Facility or client site for regular or specialized function use. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc.
Maintains accurate and thorough work order documentation allowing for detailed reporting of daily, weekly, monthly, and annual performance of all tasks completed on system hardware, software and related system components.
Performs timely shipping/receiving tasks for equipment requiring manufacturer repair and/or replacement.
Provides accurate location tracking and inventory of associated system components, as well as other company owned tools, resources, and supplies. Monitors min/max levels of system consumables to ensure adequate supplies to properly support program performance.
4. Knowledge, Skills and Abilities Required
Vocational, trade school technical training, or an associate degree in electronics technology, or equivalent work experience. Associate degree preferred.
Minimum 5-7 years progressively responsible systems maintenance experience, demonstrating in-depth working familiarity with a broad range of electronic equipment and a minimum of 3 years mastery or certification in a specialized technical area such as CCTV, or other camera/video based technology.
Ability to troubleshoot, maintain, and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices.
Demonstrate strong administrative and organizational skills in support of the program.
Demonstrate strong analytical and creative problem-solving skills.
Proficient in the use of PC systems and software.
Good customer service orientation and appreciation of role as CRM' representative.
Maturity of judgment under pressure/ability to diagnose level of user need/distribute work effectively.
Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).
Flexibility and the ability to operate under stressful, time-sensitive deadlines.
Commitment to quality and personal ethics.
Ability to work independently, but as part of team concept.
5. Working Conditions
Frequently works outdoors, with considerable bending, stooping, climbing, crawling and lifting (40-60 lbs.), regular use of testing and diagnostic equipment.
Quick-reaction/high stress/customer-focused team environment.
6. Approvals Date
The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.