Seasonal C2CS Customer Service Associate - Seattle - Full-time / Part-time

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service in our Customer Connection Customer Service (C2CS) Program. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

About the Customer Connection Customer Service (C2CS) Program:
Customer Connection (C2CS) was created by Jeff Bezos to ensure Amazon remains the most customer centric corporation on Earth! We do this by having members of leadership come on-site and listen to live calls. This provides a great platform for growth and development across the board – for the executives, for us, and for our customers!

The ideal Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.

This is an hourly position starting at $12.10/hour

Amazonians have the following skills:

Communication Skills
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

These positions do require some weekend and evening work and will also require working on some holidays.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet

Basic Qualifications

• High School Diploma or equivalent
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools
• 1+ years in a service environment dealing with the public
• Prior exposure and confidence in working with upper level management on a regular basis
• Strong familiarity with online shopping and research
• Ability to successfully complete pre-employment assessment and criminal background check
• Must be able to commute to offices in Seattle (This is not a work-from-home position)

Preferred Qualifications
Customer Focus

• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• College degree
• 3+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred
• Ability to communicate professionally – with maturity and self confidence
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet