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Hours Full-time, Part-time
Location ALPHARETTA, GA
ALPHARETTA, Georgia

About this job



JOB DESCRIPTION - CUSTOMER SERVICE REPRESENTATIVE:

Please Note: This position requires the applicant to be able to work as a team player in a fast paced environment efficiently and professionally. This position also requires the majority of time seated at a computer. The below responsibilities are general overviews of this position and are subject to change dependent upon work flow:

Hours: 9:00 AM-6:00 PM (Full Time)
Employment Type: Temp-to-permanent
Compensation: Up to $16/hr. DOE
Location: Alpharetta, GA
  • Reports to and communicates daily with Customer Service Manager
  • Work directly with all Account Managers and VP of Sales to assist with daily sales orders or administrative tasks.
  • Learn all company applications efficiently in order to accomplish responsibilities
  • Learn company products and services in order to provide accurate information to customers when needed
  • Assist Account Managers by entering orders in a timely and efficient manner
  • Process Repair Orders and RMA’s for customer’s defective equipment and determine billing options using proprietary software system
  • Research and respond to RMA Department for unresolved equipment issues
  • Create purchase orders as requested by account executives
  • Create monthly software renewal sales orders
  • Maintain and update changes to software renewal spreadsheet
  • Maintain and update customer shipping and receiving log
  • Create customer credit memos and/or customer refund checks
  • Will contact client's end user daily to explain equipment selection for purchase and meet established SLAs
  • Process sales order based on end user equipment purchase
  • Obtain credit card information for payment processing
  • Record serial numbers and shipping information in proprietary software system
  • Communicate daily with customers via email and/or phone professionally and courteously
  • Update accounting and sales records with customer changes
  • Multi-task efficiently under pressure
  • Follow up with customers to ensure optimal customer experience
  • Learn our front desk phone system and relieve reception for breaks and lunch daily
  • Must be able to use our intercom system professionally
  • Assist other work associates as needed
  • Proficient in MS Word/Excel and ERP system experience (MAS, Oracle, or SAP)
  • Communicate to Customer Service Manager daily

    Please send updated resume to northatlantaap@pridestaff.com

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