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Banquet Server (part-time/On-call)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | baltimore, Maryland |
About this job
JOB SUMMARY:
The positions represent our finest service standards, educated and trained by our World Class Managers. Our service team will welcome the customer, provide a warm and personal greeting and offer our menus with depth and knowledge. Our servers will demonstrate refined service techniques with an emphasis on an upbeat and enthusiastic personality. Candidates will support the Horseshoe service standards and contribute to our legendary team.
KEY JOB FUNCTIONS :
* Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting.
* Greets guests within two minutes of seating and offers a friendly verbal greeting.
* Proactively offers additional products or service or special Total Rewards VIP offerings.
* Checks for satisfaction between each course and speaks to the dish in specific terms.
* All servers are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials prior to taking food orders.
* Servers are trained to describe in detail the preparation methods and ingredients associate with all premium cocktails offered on the cocktail menu and be given basic Mixology training.
* Servers will be required to attend all training session and vendor tastings.
* All candidates will be required to take a menu knowledge test at the conclusion of training and show proficiency in order taking, wine service, and tableside cooking techniques.
* All service candidates are required to participate in all sales promotions and incentive targets. Managers will track top sales and reward top performers.
* Will communicate with management to express suggestions and customer feedback. Work in collaboration with culinary staff to ensure the best possible customer experience.
* All staff is required to attend daily pre-shift and at the conclusion be prepared to pass the information to customers and fellow employees.
* All Staff required for inspecting table set ups, cleanliness of china, glass and flatware. Servers are responsible for wiping of all flatware and glassware for spot free finishes.
* All service staff are responsible for following detailed list of side work, opening and closing procedures.
* Staff are required to be prepared daily with proper service equipment (wine key, crumber, etc.).
* Staff is required to adhere to established departmental standard operating procedures for all matters of execution and behavior.
EDUCATION and/or EXPERIENCE:
* High School Diploma or Equivalent, College or Food and Beverage degree preferred.
* Major Hotel or chain restaurant experience preferred.
Qualifications:
QUALIFICATIONS:
* Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
* Ability to work 8 hour shift with 90% of that time spent standing and walking.
* Previous experience in high volume operation with fine dining steps of service preferred.
* All candidates are responsible for proper training of Micros POS systems.
WORK ENVIRONMENT:
* High volume, fast paced, frequent interruptions.
* Must interface well with co-workers and management.
* Long hours involved, flexible working hours and available on weekends and holidays.
* Must be able to work in a smoke filled environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:
Prior Employment Verification Education Verification Social Security Trace Criminal Background Check Drug Screen Motor Vehicles Records (where required for position)
The positions represent our finest service standards, educated and trained by our World Class Managers. Our service team will welcome the customer, provide a warm and personal greeting and offer our menus with depth and knowledge. Our servers will demonstrate refined service techniques with an emphasis on an upbeat and enthusiastic personality. Candidates will support the Horseshoe service standards and contribute to our legendary team.
KEY JOB FUNCTIONS :
* Staff is well groomed, attired in clean, crisp, well-maintained uniforms with proper fitting.
* Greets guests within two minutes of seating and offers a friendly verbal greeting.
* Proactively offers additional products or service or special Total Rewards VIP offerings.
* Checks for satisfaction between each course and speaks to the dish in specific terms.
* All servers are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials prior to taking food orders.
* Servers are trained to describe in detail the preparation methods and ingredients associate with all premium cocktails offered on the cocktail menu and be given basic Mixology training.
* Servers will be required to attend all training session and vendor tastings.
* All candidates will be required to take a menu knowledge test at the conclusion of training and show proficiency in order taking, wine service, and tableside cooking techniques.
* All service candidates are required to participate in all sales promotions and incentive targets. Managers will track top sales and reward top performers.
* Will communicate with management to express suggestions and customer feedback. Work in collaboration with culinary staff to ensure the best possible customer experience.
* All staff is required to attend daily pre-shift and at the conclusion be prepared to pass the information to customers and fellow employees.
* All Staff required for inspecting table set ups, cleanliness of china, glass and flatware. Servers are responsible for wiping of all flatware and glassware for spot free finishes.
* All service staff are responsible for following detailed list of side work, opening and closing procedures.
* Staff are required to be prepared daily with proper service equipment (wine key, crumber, etc.).
* Staff is required to adhere to established departmental standard operating procedures for all matters of execution and behavior.
EDUCATION and/or EXPERIENCE:
* High School Diploma or Equivalent, College or Food and Beverage degree preferred.
* Major Hotel or chain restaurant experience preferred.
Qualifications:
QUALIFICATIONS:
* Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
* Ability to work 8 hour shift with 90% of that time spent standing and walking.
* Previous experience in high volume operation with fine dining steps of service preferred.
* All candidates are responsible for proper training of Micros POS systems.
WORK ENVIRONMENT:
* High volume, fast paced, frequent interruptions.
* Must interface well with co-workers and management.
* Long hours involved, flexible working hours and available on weekends and holidays.
* Must be able to work in a smoke filled environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:
Prior Employment Verification Education Verification Social Security Trace Criminal Background Check Drug Screen Motor Vehicles Records (where required for position)