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About this job

SUMMARY DESCRIPTION

Responsible for all facets of store operations by performing the following duties:

DUTIES AND RESPONSIBILITIES

People:  

Responsible for evaluating staffing needs

Utilizes recruiting and hiring tools

Prepares and conducts interviews 

Conducts orientation for new employees

Implements an effective training and coaching programs 

Conducts performance reviews

Oversees monthly safety committee meeting

Completes weekly schedules ensuring proper staffing needs

Reviews time punches for accuracy 

Sets clear defined goals for team members

Customers:

Uses daily manager travel paths to evaluate and maintain a clean store 

Insures uniform policy and hygiene standards are being met

Accountable for serving high quality products by following approved methods of food handling procedures for receiving, storing and prepping foods

Responsible for setting the mood and tone of the store 

Ensures store is Rush Ready and creates an environment of a High Volume Mentality

Accountable for resolving customer complaints quickly and effectively

Responsible for optimizing speed of service needs by using best practices guidelines and identifying root causes of issues

Guarantees key station tasks are communicated and executed properly

Sales:

Ensures prep crew performance standards are met in regards to quality and timeliness

Accountable for training team members in suggestive selling

Holds team members accountable for performance standards and meeting sales goals

Understands the importance of the customer ALWAYS comes first

Ensures all product leaving the premise is of the highest quality

Accountable for creating a hospitality vs service culture

Ensures current POP is properly displayed to reflect current promotions and specials 

Profits:

Ensures safe count and daily bank deposits are completed and accurate

Responsible for training proper cash handling procedures

Conducts a weekly cash/discount/employee meal audit

Completes accurate weekly inventories 

Ensures labor best practices are in place and adhered to

Responsible for reviewing daily and weekly sales reports to verify accuracy

Understands the concept of cash flow management and knows how to manage store related expenses and looks for ways to reduce costs

OTHER REQUIREMENTS

Demonstrates the ability to run great shifts

Demonstrates the ability to problem solve

Must be able to hold team members accountable to Papa Murphy's standards

Able to put a LSM plan in place and execute the plan

Must hold a High School diploma or equivalent 

Must meet local Food Safety requirements or be ServSafe certified

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.