Customer Care Center Agents- Work in Center or From Home

Williams Sonoma’s premier Customer Care Center is looking for warm, friendly, upbeat Sales / Service oriented people for our Seasonal Customer Service Associate positions. Ideal candidates will have a strong ability to successfully resolve customer concerns independently using our tools, resources and procedures.

PRIMARY FUNCTION:

Care Center Associates will perform the duties and functions for catalog sales and customer service within the call center environment or a work-from-home environment (provided work-from-home requirements below are met).

DUTIES & RESPONSIBILITIES:

• Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
• Extend specials to telephone customers
• Address customer questions and concerns regarding product and delivery information
• Cross sell for maximum customer/company benefit
• Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
• Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
• Perform other duties as assigned

GENERAL REQUIREMENTS/QUALIFICATIONS:

• High school Diploma or GED
• One (1) year of previous sales and/or customer service experience is preferred
• Independent decision making and problem solving skills
• Working knowledge of computer with good data entry skills
• Attendance of In-Center training (approx. four weeks availability required – up to five days per week - days vary by class)

WORK FROM HOME REQUIREMENTS:

• A Home Computer with an Operating System – Windows 7, Windows 8, or Macintosh OS X (10.5) and higher Operating systems
• Minimum Processor Speed of 3.0 GHz (3000 MHz) and a minimum RAM of 4 GB
• 500 MB minimum free disk space
• Sound Card with Speakers
• Color monitor capable of displaying a resolution of 1024 x 768
• Headset compatible with your phone and connected to the phone
• Basic telephone line, no caller ID or Cell phone with unlimited minutes
• Cell phones require Panasonic-KX-TCA430-Comfort Fit Foldable Headset
• On occasion, work-from-home associates may be required to come into the building with advance notice

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.