Camp Manager

Essential Functions and Accountabilities

The Camp Manager reports directly to the Area Manager.

The Camp Manager Supervises: Assistant Camp Manager, Team Leads, Camp Counselors

The Manager is responsible for ensuring assigned service and administrativesupport areas operate in support of the Company goals and mission statement. Responsibilities include supervising staff in performance of assigned duties, care of pets and customer satisfaction. The Manager functions include the major tasks of the job with clear and precise
statements of the actual, current essential functions, responsibilities, and job duties. The functions are most important in accomplishing the purpose of the job with major results and key outcomes expected.

The Camp Director responsibilities include but are not limited to:

• Proactively supports company mission statement and customer service standards
• Create and maintain operating procedures for assigned service areas
• Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
• Recommend changes as needed to established client policies and monitor for effectiveness
• Monitor staff performance related to execution of service to expectations. Oversee performance of new staff & annual performance reviews. Ensure corrective action is performed as necessary, is done as per Employee Handbook and properly documented.
• Oversee interviewing and hiring in accordance with employment laws/company procedures and proper documentation of new employee files.
• Create and maintain staff training program in service areas.
• Ensure all staff complete onboarding procedures and other general staff training programs timely.
• Monitor occupancy and service growth rates in assigned service areas
• Identify slow periods &/or downturns and coordinate with marketing to feature service to increase revenue
• Create new programs related to service area as needed or appropriate & coordinate marketing plans with the Area Manager or Owners
• Handle client service issue escalations in a manner that maintains company’s reputation
• Set area goals to support overall business goals and initiate changes to rectify shortfalls
• Monitor payroll efficiency/cost versus revenues earned
• Prioritize and complete duties within the overall business goals
• Maintain “to do” lists and project lists with priorities, target completion dates and current status
• Delegate tasks that others can complete under your supervision & guidance
• Meet critical deadlines or request assistance from management team

*Oversee All Day-To-Day Operations*

*A. **Employee Management and Operations of**:*

• The Kennel Area – ensure a safe and clean environment (always) for campers as well as employees.
• Day Campers and Night Camper Checklist – continually update and monitor.
• Kennel Cards –monitor information for proper feedings, medicine requirements and checkout dates.
• Daily Medicine Checklists – monitor for proper dosage and ensure all daily checklists are complete.
• The Indoor and Outdoor Play Areas – ensure a safe and clean environment for campers as well as employees.
• The Front Desk Reception Area. Ensure the proper functioning of *all* day camp and boarding operations including reservations and nightly
• close out functions through the Data Dawg Software program. Follow all CBW policies and procedures.
• Retail Area – ensure maintenance of lobby area and assist with inventory.
• Laundry & Food Prep Area – ensure maintenance of a clean and safe environment.
• Break Room & Rest Room Area – ensure maintenance of a clean and safe environment.
• Supplies – monitor and ensure adequate supply levels.
• Grooming/Bath Dogs go home clean, smelling fresh, nails trimmed, hair brushed, etc.
• Camper Belongings labeled and return in good/clean condition
• All Campers are healthy, happy and having fun

*B. Supervise, Train, and Schedule Camp Counselors:*

• Participate in Camp Counselor interviews and hiring process.
• Ensure all Camp Counselors are properly trained and supervised.
• Monitor all Camp Counselors Doggy First Aid and CPR Certifications.
• Ensure all Camp Counselors understand and follow policies, procedures, and regulations.
• Develop and monitor Camp Counselor schedules.
• Monitor attendance and tardiness of Camp Counselors. Assume responsibility to cover or find coverage of any uncovered shifts.
• Monitor opening and closing shift checklists.
• Consult in disciplinary actions, commendation, and performance reviews of Camp Counselors.
• Be a “Hands on Manager”. Camp Counselors work *with* you, not *for* you!
• Promote Teamwork and Fun at Camp Bow Wow.

*C. Create and Instill “The Camp Bow Wow” Experience*

• “New Camper Interviews”. Ensure the proper interview process for socially acceptable behavior in order to create a fun and safe experience
• for our Campers as well as our Camp Counselors. · Monitor
• Vaccination Records with each reservation and check-in. Use reminder cards.
• Ensure boarding cards are filled in correctly with all pertinent information.
• Ensure Quality Customer Service – trouble shoot and problem solve with customer friendly attitude.
• Follow through with all emergency procedures and ensure Camp Counselors are trained in such.
• Promote the “Pampering Business”. We provide the spacious indoor/outdoor play areas and roomy kennels with cozy cots.
• Ensure all the Camp Counselors provide the care and attention.

*Other Duties*

• Be available as needed for weekend or holiday pet or facility issues that escalate to management team.
• Oversee proper use of equipment in assigned areas and maintenance as required.
• Maintaining of interior and exterior of the property and all related issues. (i.e. lighting and interior design)
• Consulting with the Area Director on Camp Bow Wow related subjects.
• Involved in internal and external marketing of Camp Bow Wow (i.e. Off Site Events, Brochure/Post Card/Letter design and printed content)
• Management projects as assigned