Housekeeping Floor Supervisor - Full-time

Hampton Inn Anchorage

Job overview

Monitor the duties performed by the Room Attendants, Houseman, and Laundry Attendants in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner while meeting/exceeding financial goals.

What you will be doing

• Attract, retain and motivate the employees; hire, train (house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed), develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. 
• Inspect all assigned guest rooms including special clean items, vending areas, storerooms and stairwells for cleanliness and equipment daily to ensure quality service and to meet Brand standards including Satisfaction and Loyalty Tracking (SALT) and 6-month quality assurance (QA) scores . Update Front Office on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.)   
• Manage linen PAR (per available room).  Maintain inventory levels which includes ordering linens, cleaning/laundry chemicals, and guest supplies.
• Report safety hazards, theft of room items and items requiring repair to housekeeping management. 
• Respond and comply with all guest requests, issues and problems to ensure customer satisfaction. 
• Assist with daily cleaning of rooms during peak periods or in the absence of the regular Room Attendants.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. 
• Implement emergency organization procedures and training through the management of the staff to ensure appropriate protection for hotel guests, staff and company assets. 
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

• High school education or equivalent experience
• One to three years of employment in a related position with this company or other organization(s). Customer relations skills.
• Supervisory/Management skills. Ability to teach others.
• Must comprehend directions and assignments from management. 
• Must understand and monitor housekeeping room cleanliness standards.  Must have organizational skills to maintain linen closets and carts. 
• Ability to read, write and verbally communicate in language understood by subordinates, guests and management.
• Must be able to verbally communicate problems to subordinate and direct resolution of problems.
• Must possess skill to follow through for positive results.
• Able to manage 5 – 50 employees
• Forty to fifty hours over a five day period.  Days and times may vary based on need.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer