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Call Center Customer Service Associate
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 600 East Brokaw Road San Jose, California |
About this job
Fry's Electronics Call Center in San Jose, California, has immediate openings for enthusiastic customer service-oriented applicants. Fry's Electronics retails over 50,000 electronic items with 34 superstores ranging in size from 50,000 to 180,000 square feet, as well as our online presence at Frys.com. Fry's Call Center that services these locations now has customer service positions available that offer tremendous growth potential.
Role of the Call Center Customer Service Associate:
The Call Center Customer Service Associate's role is to represent Fry's Electronics on the telephone and through electronic communication using a friendly and professional approach. The associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. Customer Service Associates assist customers by providing information regarding product delivery, status of orders, freight claims, promotions, and product returns and replacements.
Qualifications:
Strong communication, interpersonal and organizational skills.
Professional and courteous phone demeanor.
A minimum of 12 months of customer service experience required.
Intermediate level of PC knowledge and experience using MS Word, email, and Internet Explorer or a similar web browser.
Basic knowledge of computers and consumer electronics-related products.
Average error-free typing speed of 40 words per minute.
Apply online to this post or in person at the Fry's Electronics retail locations listed below!
Fry's Electronics
600 E. Brokaw Rd.
San Jose, CA 95112
Fry's Electronics is an equal opportunity organization and does not discriminate against any applicant or associate because of their race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disabilities, medical condition (including genetic characteristics), sexual orientation, veteran or military status, or any other characteristics protected by state or federal law. Fry's will make reasonable accommodations to the disabilities of applicants and employees, including reasonable accommodations for an employee to perform the essential functions of the job.
Role of the Call Center Customer Service Associate:
The Call Center Customer Service Associate's role is to represent Fry's Electronics on the telephone and through electronic communication using a friendly and professional approach. The associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. Customer Service Associates assist customers by providing information regarding product delivery, status of orders, freight claims, promotions, and product returns and replacements.
Qualifications:
Strong communication, interpersonal and organizational skills.
Professional and courteous phone demeanor.
A minimum of 12 months of customer service experience required.
Intermediate level of PC knowledge and experience using MS Word, email, and Internet Explorer or a similar web browser.
Basic knowledge of computers and consumer electronics-related products.
Average error-free typing speed of 40 words per minute.
Apply online to this post or in person at the Fry's Electronics retail locations listed below!
Fry's Electronics
600 E. Brokaw Rd.
San Jose, CA 95112
Fry's Electronics is an equal opportunity organization and does not discriminate against any applicant or associate because of their race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disabilities, medical condition (including genetic characteristics), sexual orientation, veteran or military status, or any other characteristics protected by state or federal law. Fry's will make reasonable accommodations to the disabilities of applicants and employees, including reasonable accommodations for an employee to perform the essential functions of the job.
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