Healthcare Customer Service Representative - Full-time / Part-time

Aerotek Professional Services is currently hiring for Customer Service Representatives for one of our best healthcare clients in the Nashville, TN area.

Candidates must be able to work ANY shift between 7am and 8pm; Sunday - Saturday

We are looking for candidates with a call center background.

The Customer Service Representative responds to member and provider inquiries (phone or written) regarding all aspects of business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines.

Essential Functions:

• Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
• Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
• Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
• Performs skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback.

Interested and qualified candidates please apply here or email your resume to email address listed below.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.