Field Service Engineer

Position Description: Field Service Technician

• Field Service Technicians play an integral role in their overall team effort and their key job responsibilities include the installation, repair, maintenance, and management of the company's Packaging Systems / Equipment.
• In addition to assisting with the equipment needs of their customers, it is the responsibility of the Field Service Technicians to effectively communicate with the Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Additional Responsibilities

• Comprehensive preventative maintenance scheduling
• Machine tracking and material usage monitoring
• Satisfy, in a timely and complete fashion, required service-related documentation
• Participation on group conference calls to promote best practices
• In-field support and development of material delivery systems
• Perform demonstrations of the company's systems and train end-users on operation and maintenance
• Key account focus and ongoing communication of opportunities to retain or grow business
• Film/consumable and machine trouble shooting and quality control reporting
• Effective time management and cost control
• This candidate will be traveling about 500 - 600 miles / week

o There are also 3 - 4 expected overnights / month

Requirements:

• This position requires good mechanical troubleshooting, calibration, and maintenance skills, some electrical aptitude
• Excellent communication skills (oral AND written
• Computer skills MS Window
• Excellent customer service skills and the ability to train personnel on equipment use.
• It is imperative that candidates have exceptional interpersonal skills, i.e. they are able to speak with every level of customer, including senior level clients, as well as internal customers (company directors, mangers, service staff peers).

Work Environment:

• Field Techs will be given a territory and list of customers to support.
• Attire for the Field Techs is polo shirt and dress pants
• No Overtime - Only 40 hour work weeks.
• Will work from home and support a local territory in the Evansville, IN area.
• Candidate should live somewhere between Evansville, IN & Louisville KY

Qualifications:

• A clean driving record is required (company car is provided).
• Must be able to work successfully with little to no direct supervision and have the ability to take ownership of the Regional Service Program.

Additional Compensation:

• Career Progression:
  • Many Field Service Technicians transition into sales or service management roles within a few years of successful performance.
  • Career progression is unlimited for outstanding performers.
• Salary:

o base + company car with gas card + annual performance bonus potential + laptop computer + Smartphone

Additional Information:

• Our client will look at good Service Technicians - someone who has done service work on HVACs, ATMs, printers, electronic equipment, etc.
• Will also look at industrial Service Technicians - CNC Machines, Injection Molding machines, etc.

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.