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Team Leader (Contact Center) (#4042059)
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 16120 US HWY 19 Clearwater, Florida |
About this job
TEAM LEADER -- 24-7INTOUCH/NETFLIX
Location: Clearwater, FL
Application Deadline: ASAP
Terms of Contract: Full Time -- Permanent
Compensation: $32,000-$35,000.00/YR, Health, Dental & Vision Benefits Plan, plus free NETFLIX Subscription
_________________________________
NETFLIX IS GROWING!
Netflix is continuously expanding their membership. Netflix changed America with online DVD rental - Now they are changing the world with streaming! Netflix customers enjoy streaming through their PC, Mac and Apple Devices, Xbox One, PlayStation 4, Nintendo Wii-U, along with other exciting partnerships.
Together with 24-7 Intouch, we are currently seeking passionate individuals with strong management and customer service skills who want to be part of this explosive growth.
Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!
Essential Functions:
*Provides front line direction to Customer Service Representatives (CSRs) ensuring quality service is provided in each interaction
*Ensures that payroll information is correct, on time, and accurate for their team of CSRs - Assists with other teams when peers are absent or on leave
*Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs
*Negotiates, mediates, and arbitrates when required with customers or CSRs in order to resolve issues and meet expectations
*Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
*Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service
*Learns and maintains extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service
Qualifications:
*Completion of post-secondary degree or certificate with a focus on Business Management
*Must have at least 1-2 years of supervisory, leadership and/or coaching experience
*Strong leadership, analytical, problem solving and decision making skills
*Ability to work in a fast-paced, hectic, changing environment
*Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
*Ability to work a variety of shifts including days, evenings, and holidays
*Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
*Ability to perform intermediate mathematical functions
*Ability to type 30 wpm minimum with accuracy
*A combination of work experience and education will be considered
Location: Clearwater, FL
Application Deadline: ASAP
Terms of Contract: Full Time -- Permanent
Compensation: $32,000-$35,000.00/YR, Health, Dental & Vision Benefits Plan, plus free NETFLIX Subscription
_________________________________
NETFLIX IS GROWING!
Netflix is continuously expanding their membership. Netflix changed America with online DVD rental - Now they are changing the world with streaming! Netflix customers enjoy streaming through their PC, Mac and Apple Devices, Xbox One, PlayStation 4, Nintendo Wii-U, along with other exciting partnerships.
Together with 24-7 Intouch, we are currently seeking passionate individuals with strong management and customer service skills who want to be part of this explosive growth.
Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!
Essential Functions:
*Provides front line direction to Customer Service Representatives (CSRs) ensuring quality service is provided in each interaction
*Ensures that payroll information is correct, on time, and accurate for their team of CSRs - Assists with other teams when peers are absent or on leave
*Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs
*Negotiates, mediates, and arbitrates when required with customers or CSRs in order to resolve issues and meet expectations
*Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
*Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service
*Learns and maintains extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service
Qualifications:
*Completion of post-secondary degree or certificate with a focus on Business Management
*Must have at least 1-2 years of supervisory, leadership and/or coaching experience
*Strong leadership, analytical, problem solving and decision making skills
*Ability to work in a fast-paced, hectic, changing environment
*Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
*Ability to work a variety of shifts including days, evenings, and holidays
*Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
*Ability to perform intermediate mathematical functions
*Ability to type 30 wpm minimum with accuracy
*A combination of work experience and education will be considered