Ticket Sales Supervisor - Winter Seasonal

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The PSS Ticket Sales Supervisor works with the Assistant Manager to oversee a sales and services location including ticket sales, season pass sales and is responsible for the overall quality of the guest and employee experience.  This position is integral to the success of the operation through its significant influence on guest experience and the accurate, efficient and effective management of our sales responsibilities.  This is all accomplished through the assembly and management of an expert team, a focus on quality, teamwork, communication and providing the Experience of a Lifetime to our guests and team members..

Job responsibilities include, but are not limited to:

• Supervise personnel to include  training, scheduling, performance reviews, counseling, and disciplinary actions.
• Detailed knowledge of all products and related systems.
• Resolve all customer issues that may arise and complete the service recovery process as wells as supervise sale and return of all Breckenridge Resort products and services. 
• Create authentic connections with others; inspire trust and manage expectations while empowering others to share in the decision making and work processes.
• Monitor and improve guest experience in regards process and service.  Contribute feedback and make changes for improvement.
•  Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
• Thorough knowledge of RPOS, Application Manager and other applicable computer systems/applications (i.e. Microsoft Windows and Microsoft Office.
• Operate and troubleshoot RPOS computer and associated printers, scanners and cameras as well as general office equipment. 
• Perform minor maintenance where appropriate and as required.
• Responsible for cash and control procedures and must have basic accounting skills.
•  Develop future leaders while unlocking the potential of leads and front-line agents. 
• Control costs within established budget and cost reduction directives for specific  offices. Accurately performs all T & L entries and approvals in appropriate systems when necessary.
• Be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader; act fast to changing dynamics.
• Contribute to the development of departmental policies and procedures.  Promote and support department operations and company policies and procedures.
• Manage operation to accurately process all issues regarding lift access products, season passes, and to ensure positive guest service
• Communicate consistently with Sales Manager and Assistant Manager regarding operation execution and employee performance.

Job Requirements:

• High school diploma or equivalent
• 4 Years Guest Service and cash handling experience
• Two years of Supervisory experience in a Guest Service related field
• Microsoft office and Web Brower proficiency
• Proficiency RPOS

Preferred:

• 4-year college degree preferred.
• Spanish skills

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 108916