Zephyr Lodge FOH Supervisor - Full Time - Winter Seasonal - Northstar, CA

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: 

The Floor Supervisor shares supervisory responsibility for the seasonal employees and assists with the daily operation of Zephyr Lodge; this includes but is not limited to staffing, training, performance management, overall cleanliness, receiving, inventories and guest service of the restaurant.

Responsibilities include, but are not limited to:

• Ensures that all employees receive the training, support, guidance, feedback, and resources necessary.
• Delegate responsibility, motivate, and lead to achieve goals and objectives.
• Familiarity with state and federal environmental standards and OSHA regulations.
• Understanding of corporate and resort specific policies and procedures.
• Performs job performance evaluation by observing employees’ daily job performance. 
• Directs staff to meet quality standards in food handling and preparation, safety, and sanitation.
• Contributes to team effort by assisting in daily food service tasks as assigned or as needed.
• Responsible for providing quality guest experiences within resort operations.
• Maintain a friendly, team spirit with a focus on guest service.
• Facilitate building and equipment maintenance and service.
• Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
• Meet service level objectives and department goals as set forth by immediate supervisor.

 Requirements:

• 2 years related industry experience; and/or equivalent combination of education and experience.
• Industry certifications include LEEDS Responsible Service of Alcohol and Serve Save.
• Ability to lift heavy objects, walk and stand for long periods of time, and to perform strenuous physical labor in inclement weather conditions.
• Flexible working hours, including holidays and weekends.  

Preferred Skills:

• Ability to maintain composure under pressure/high volume and solve customer problems or issues.
• Good organization and strong attention to detail.
• Ability to communicate with employees, guests, and customers to provide excellent service.

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 113937