Phone Banker 1

Job Title:

Phone Banker 1

Job ID Number:

5149871

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Phoenix,AZ

Qualifications:

At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital and contact centers. The contact centers in WFVC operate as Wells Fargo's primary contact center organization. Our customer-facing locations provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week. With nearly 12,000 team members, the contact centers serve approximately 450 million customer contacts annually, supporting consumer, small business, credit card, online banking, and home equity.

Consumer Service: Consumer Service, part of WFVC, provides world class service and flexible solutions over the phone to grow our customer relationships.

Currently hiring for training class starting on 11/23/2015. Training hours are 8:00 am -- 4:30 pm Monday-Friday for 8 weeks (Must be available to attend entire paid training class).

Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy

Schedules fall within the sites hours of operation. Which are Monday-Sunday start times between the hours of 2:00am -7pm

Salary Range - $12.92/hr. - $13.60/hr. Depending on experience.

Our Phone Bankers (PBs):

* Quickly answer our high value customer inquiries in a friendly and courteous manner

* WOW each customer by going out of the way to please them

* Provide first call resolution, while following strict procedures that meet compliance guidelines

* Look for every opportunity to introduce products and services to help our customers succeed financially

Our next big investment is in you! Wells Fargo Bank offers:

* Career Growth

* Broad array of medical, dental, vision plans and wellness benefits

* Vacation/Sick Time -- up to 18 days paid time off your first year

* Community Service hours

* Matching 401 (k) up to 6% and Stock Purchase Plans

* Discounts and savings on Wells Fargo Bank products and services

* Tuition Reimbursement available after 6 months up to $5000

* Commuter Benefits

IMPORTANT NOTES:

* Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

* Include on your resume/profile experience in any of the following: Sales, Retail Sales, Product Sales, Selling, Sales Associate, Performance Goals, Suggestive Sales, Call Center Sales, Up-selling, Contact Center, Financial Sales, Commissioned Sales, Inbound Sales, Outbound Sales Customer Service, Banking, Finance, Customer Service Representative, Insurance Sales, Mortgage Sales, Auto Sales, Cross Selling, Inside and Outside Sales, Telemarketing, Referral, Customer Care, Collections and Fundraising

Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.

6 months customer service and sales experience. Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.