Toys R Us and Babies R Us Seasonal Order Management Coordinator - Full-time / Part-time

# Description


*_General Description/Primary Purpose:_*
*__*

The Seasonal Order Management Coordinator is responsible for leading a team in maintaining the standards and expectations as outlined in the Seasonal Order Management Coordinator Routine Action Plan. This position is expected to perform a wide variety of activities aimed at driving fulfillment of orders and promoting and managing the training and development of associates that deal with Order Management activities. The SOM Coordinator is a temporary full time position (requires full time availability during season) working the overnight shifts. This position reports directly to the Assistant Store Manager and is expected to coordinate and deliver department training to associates. The SOM Coordinator will spend the majority of their time managing and processing the fulfillment of all orders through all Order Management channels, while ensuring SLA is met and procedures are followed.

*_Responsibilities:_*
* Ensures proper processing of all Order Management activities (see below)
* Manages all Order Management reporting and follow up
* Promotes department goals
o Sales & profit
o Guest service excellence
o SLA / Fill Rate
* Trains all Team Members on all Order Management activities, such as:
o Guest Fulfillment Systems (GFS)
o In Store Pick Up (ISPU)
o Alternate Store Pick Up (ASPU)
o Ship from Store (SFS)
o Ship to Store (S2S)
o Layaway
o Rain Checks
o Store Ordering System (SOS)
o Pre-sells
* Exhibit an ownership attitude by promoting partnerships with store management.
* Proficient in decision making and problem solving skills
* Able to effectively follow-up with Team Members as needed and provide appropriate feedback
* Performs eLearning coaching verifications with all Team Members.
* Conduct training for administrative procedures
o Intranet
o Inventory screens
o RF applications
* Provide input and assistance to Store Manager in motivating, evaluating, coaching and counseling Team Members.
* Involved in scheduling for department Team Members; provides feedback and suggestions to management team to optimize department coverage.
* Review e-mail, Impact Planner, Order Management Dashboard, “R” Numbers, ISPU Customer Service report, sales reports and metrics (GFS, S2S, Raincheck, RF alerts).
* Execute all safety and Asset Protection standards. Responsible for incorporating training programs and business objectives.



# Qualifications


* BOH Certified
* Exceptional leadership, communication & training skills
* Ability to handle/prioritize multiple projects
* Able to identify others’ strengths & assign work accordingly
* Able to effectively problem solve and follow up as needed
* Passion for Guest Service, product knowledge and results ownership
* Organization knowledge – know the business. Use technical/functional expertise.
* Commitment to delivering the promises we make in our Mission Statement
*_Essential Physical Abilities_*
*Essential Physical Ability*
*Frequency*
*Requirement*
Walking/Moving
Constant
Flat surfaces from point to point
Stooping
Frequent
To pick up cartons at floor level
Reaching
Frequent
To a height of 6 feet for stocking or storage
Lifting
Frequent
Up to 25lbs, up to 50 repetitions per hour to a
height of 6 feet (stock shelves)
Hand Dexterity
Frequent
Must be able to use at least one hand to grasp
and handle product.
Verbal
Constant
Must be able to give direction and assign specific tests
Pushing / Pulling
Frequent
Move hand jacks from place to place
Carrying
Frequent
Up to 50lbs., up to 10 feet
Climbing
Frequent
Ladders/Stairs to height of 12 feet
Vision
Constant
Read labels, recognize boxes, safety in
working
Hearing
Constant
Safety Signals

**Job Function:** Store Team Member
**Primary Location:** USA-IL-Niles
**Schedule:** Full-time
**Brand:** Babies 'R' US
**Req ID:** 68480