Shift Leader - Full-time

Supervises, directs, and co-ordinates the activities of counter help during his/her shift.  The Shift Leader ensures that outstanding quality, service, cleanliness and optimum business results are delivered on assigned shifts.

Experience/Education

• Completion of High School education
• Intermediate reading, writing, and math skills
• 6 Months Minimum in Quick Service Restaurant Experience and Supervisory Training
• On-the-job Apprenticeship Training Program (combination of work and self-taught modules)

Skills & Knowledge

• Effective communication skills
• Good interpersonal skills
• Demonstrates willingness to learn
• Customer service oriented
• Active team player
• Remains calm under pressure
• Reliable and dependable
• Excellent work habits
• Integrity and honesty in personal and professional behavior
• Holds self and others accountable
• Problem solving and conflict resolution

Responsibilities

• Supervise, co-ordinate and schedule the activities of staff who prepare and serve food
• Helps maintain standards for raw and finished product quality, service and speed, quality and cleanliness
• Controls labor hours and cash flow while on shift
• Helps maintain records for safety and appropriately documents performance and/or incidents in personnel files
• Completes assigned shift paperwork
• Maintains records of stock, repairs, sales and wastage
• Train staff in job duties, and sanitation and safety procedures
• Ensures that food and service meet quality control standards
• May participate in the hiring of counter help and assist in the development of policies, procedures and budgets
• Knows and helps to enforce and educate crew on all appropriate personnel policies, labor laws, and security and safety procedures
• Shares knowledge and experience with crew
• Ability to work shifts (evenings and/or weekends)