Data Entry/Customer Service Representative/Office Clerk

Office Clerk Job Description
SUMMARY
Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.
PRIMARY RESPONSIBILITIES
Answer phones and greet clients warmly.
Assist in filing duties.
Perform basic bookkeeping duties.
Compile financial records.
Perform stenography and dictation.
Reroute calls to appropriate people.
Answer inquiries about company.
Help organize office activities.
Prepare coffee or get water for staff.
Insert bills in envelopes and mail.
Hang up company policies around the office.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Retrieve files for personnel.
Take and deliver messages.
Sort and distribute incoming mail.
Fix malfunctioning office equipment.
Count or measure mail.
Handle travel arrangements and expense reports for staff.
Schedule meetings and conference rooms.
CAll IT for computer assistance.
Post work schedules.
Perform data entry.
Prepare payroll checks.
Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid.



Data Entry

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account



Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Answer phones and greet clients warmly.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products