Call Center Service Representative - Full-time / Part-time

Gathers information from and provides information to prospective clients in order to begin the process of obtaining power mobility equipment.

ESSENTIAL FUNCTIONS:
Handles calls according to team guidelines and telemarketing regulations. (e.g., assigned leads, time zone consideration, call quality, call control, call length).
Gathers and/or confirms all intake survey information necessary to move forward with the process.
Demonstrates high quality in calls and documentation of patient records (e.g., outcomes, notes, action dates, etc.).
Promotes a great impression for the organization with the client (e.g., provides education on the product, explains the process, sets expectations, etc.).
Completes the minimum quality Intakes per day based on the assignment given.
Makes/takes a minimum of 100+ outgoing/incoming calls daily.
Stays abreast of all product information and company/departmental policies and procedures. This knowledge will be demonstrated during calls, team meetings, trainings, etc.
Willingness to adapt to change (i.e., job duties assigned, location changes, schedules etc.).
Assumes other special activities and responsibilities as required.
Works minimum 40-hour work week with required overtime as business needs dictate.

JOB QUALIFICATIONS:
Education/Experience/Technical Requirements
High School Diploma or equivalent.
1-2 years Client Services experience.
Excellent communication skills.
Ability to deal effectively with the public and fellow employees.
Professional and friendly telephone manner, good listening skills.
Excellent time management skills.
Computer proficiency in a Windows environment, with focus on data entry.
Strong organizational skills.