Sr. Operations Business Analyst - Full-time / Part-time

Position Purpose

Senior Operations Business Analysts of the Building Services Equipment team are responsible for the following:

• Vendor account management including but not limited to ongoing performance analysis of SLAs, contractual audits, coordinating business reviews quarterly
• General work order management including escalations, invoicing processes, research of status updates, etc.
• Capital and Expense budgeting, forecasting and planning as well as spend analysis
• Support of stores, vendors and business partners as it relates to testing (proof of concepts) or allocating the appropriate equipment
• Cost out initiatives and strategic sourcing events (executing RFPs)

Sr Business Analysts must possess a high level of analytical ability to identify problems while having the communication skills to articulate executable solutions.

Key skills required include:

• Leadership skills (often leading teams of people on a common goal - vendors and business partners)
• Strong communication verbally as well as written (including presentation skills)
• Technical and analytical skills (ability to use MS Office Suite including excel, access, powerpoint, etc.)

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Lead Project Teams of Analysts and other associates
• Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
• Produce documents for teams and leadership to review and utilize. 
• Deliver presentations to teams and executive leaders and sponsors
• Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
• Deliver presentations to teams and executive leaders and sponsors.

NATURE AND SCOPE -

• Typically reports to Store Operations Process Manager or Store Operations
• Business Manager (or Sr. Managers)
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

YEARS OF RELEVANT WORK EXPERIENCE - 3

PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -

• A Bachelor's Degree
• 3 years of work experience 

Knowledge, Skills, Abilities and Competencies

• Experience leading high performing teams
• Consulting management and/or project management.
• Strong quantitative skills such as statistics and data analysis
• Problem solving
• Strong Operations, Retail and/or field knowledge