Technical Support Specialist - Full-time / Part-time

Aerotek is actively seeking customer service oriented candidates for a technical support position. This opportunity is with an excellent company in Springfield. The position is a 3 month contract-to-hire. The position is Monday - Friday: 9:00 a.m. - 6:00 p.m.

JOB OVERVIEW:

Provide pro-active, technical support and service to HEALTHCAREfirst customers via phone, fax, electronic mail, chat and other duties as assigned. Exercise ownership and professionalism to make efficient company decisions that will assist in establishing and maintaining outstanding customer relations.

JOB DESCRIPTION:

• Act as primary customer support contact person for clients
• Handle initial inbound support requests via phone, fax, chat and email, ehelp
• Document troubleshooting procedures and customer interactions in Call Management Systems
• Research customer issues to the point where a resolution is attained or call is escalated to next level of support
• Other duties as assigned by Support Manager
• Act as a back-up for Tier II support which may include but not limited to chat / support / queue for HEALTHCAREfirst customers
• Monday - Friday: 9:00 a.m. - 6:00 p.m.
• Must be customer service oriented with the ability to deal with escalated calls

** Only qualified candidates will be contacted **

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.