Customer Service

The General Call Center Job Description:
Handle consumer requests by inbound/outbound phone, email and chat communication relating to orders, status, requests, and general information. Customer service requests include expedites, changes, reworks, exchanges, status, billing questions and payments, etc.

Hours: candidates will work 35 to 40 hours per/wk.
General hours: 8:00am to 7:00pm (you will be working 8 hour shifts between the hours of 8:00am and 7:00pm. Most the time people will be scheduled from 8am until 5pm. However, once or twice a week they may need people to be scheduled until 7pm. Schedules will be given to the contractors a week prior.

Overtime (between Oct. and March)

Monday through Friday 8:30am - 5pm.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.