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Full-Time & Part-Time Call Center Team Leaders (AM & PM Shifts)
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 501 Brooker Creek Blvd Oldsmar, Florida |
About this job
IMMEDIATE NEED FOR:
Call Center Team Leaders (1) (English/PT/PM Shift; (1)(Spanish Bilingual/PT/AM Shift); (1) (English/PT/AM Shift); and (4) (FT/English/PM Shift)
Qualified applicants (only) may e-mail their resumes directly to the following:
Glenn E. Stephens
Senior Recruiter
glenn.stephens@nielsen.com
Position Overview
We are now hiring enthusiastic Team Leaders to join our Call Center. If leadership, skillful persuasion and employee development is second nature to you and you have the ability to motivate, then tune into this exciting opportunity with Nielsen.
Nielsen Team Leaders are responsible for the daily leadership, coordination, coaching, and development of Research Interviewers. You will accomplish this by utilizing performance management tools provided to you. You will be required to maintain a working knowledge of all current and active research studies in order to be a knowledgeable resource for your team members. You will be expected to communicate effectively to promote engagement, motivate, foster a positive work environment, achieve high performance and encourage growth.
Position Benefits
* Paid Training
* Pay range aligned to experience
* Incentive pay - earn monthly bonuses
* Flexible Scheduling Options
* Business Casual Dress Code
* Rewards/Recognition Program
* Employee Retail Discount Program
* Employee Assistance Program (EAP)
* Employee Referral Program & Bonuses
* Tuition Reimbursement Program (FT only)
* Health and Wellness Program (effective day 1)(FT only)
* Dental, Vision, and Health (effective day 1)(FT only)
* Short Term Disability Insurance (effective day 1)(FT only)
* Voluntary Life Insurance (FT only)
* 401(k) (available for Part-Time & Full-Time (PT after 1000 hours)
Schedule Requirements
* One weekend shift required per week (Saturday or Sunday)
* 5 shifts per week
* 28 -40 hours per week (FT)
* Type of shift: AM & PM
* Flexible Schedules: 5-1/2 - 8-1/2 Hours/Day (PT/FT)
Specific Hiring/Class Schedule
* Start Date: [Insert class start date]
* Class Schedule: [Insert class schedule]
* Work Schedule: Tuesday through Saturday or Sunday through Thursday (both PT & FT)
Position Requirements
* High School diploma or GED equivalency
* 18+ years of age
* 1+ year prior call center management, people management or
equivalent experience
* 2+ years prior call center or customer service experience, outbound
calling (Preferred)
* Excellent communication skills (Verbal & Written)
* Strong Interpersonal skills
* Effective coaching skills
* Organizational and time management skills
* Computer and typing skills (Data entry)
* Proficient in Windows & Microsoft Office, specifically in Excel
* Fluent in the English Language (Bilingual positions require fluency in
English and Spanish, both verbal and written)
* Prior experience in sales, education, customer service, collections, or
similar (Preferred)
Position Expectations
* Maintain a working knowledge of all current and active research studies
in order to be a knowledgeable resource for team members
* Ability to explain difficult concepts in simple terms
* Personable and willing to quickly build professional relationships
* Ability to effectively communicate and positively influence performance
of team members
* Ability to develop employees and improve individual/team performance
* Ability to provide effective delivery of employee feedback and coaching
* Goal focused with a willingness to provide and accept coaching and
development
* Ability to arrive to work on time, and as scheduled, in order to adhere
to assigned work schedule and meet team goals
Position Accountabilities
* In addition to meeting your production goals, there are the
administrative needs such as consistent tracking, evaluation and
explanation of employee performance reviews and discussions,
including those that involve corrective action.
Physical Requirements
* Ability to stand, bend, stoop, sit, walk, twist and turn
* Ability to use a phone or wear a headset
* Ability to use a computer, keyboard and mouse
* Work environment is indoors with time spent walking call center floor
and sitting at a desk
*Employment offer subject to passing a criminal background check.
About Nielsen
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Call Center Team Leaders (1) (English/PT/PM Shift; (1)(Spanish Bilingual/PT/AM Shift); (1) (English/PT/AM Shift); and (4) (FT/English/PM Shift)
Qualified applicants (only) may e-mail their resumes directly to the following:
Glenn E. Stephens
Senior Recruiter
glenn.stephens@nielsen.com
Position Overview
We are now hiring enthusiastic Team Leaders to join our Call Center. If leadership, skillful persuasion and employee development is second nature to you and you have the ability to motivate, then tune into this exciting opportunity with Nielsen.
Nielsen Team Leaders are responsible for the daily leadership, coordination, coaching, and development of Research Interviewers. You will accomplish this by utilizing performance management tools provided to you. You will be required to maintain a working knowledge of all current and active research studies in order to be a knowledgeable resource for your team members. You will be expected to communicate effectively to promote engagement, motivate, foster a positive work environment, achieve high performance and encourage growth.
Position Benefits
* Paid Training
* Pay range aligned to experience
* Incentive pay - earn monthly bonuses
* Flexible Scheduling Options
* Business Casual Dress Code
* Rewards/Recognition Program
* Employee Retail Discount Program
* Employee Assistance Program (EAP)
* Employee Referral Program & Bonuses
* Tuition Reimbursement Program (FT only)
* Health and Wellness Program (effective day 1)(FT only)
* Dental, Vision, and Health (effective day 1)(FT only)
* Short Term Disability Insurance (effective day 1)(FT only)
* Voluntary Life Insurance (FT only)
* 401(k) (available for Part-Time & Full-Time (PT after 1000 hours)
Schedule Requirements
* One weekend shift required per week (Saturday or Sunday)
* 5 shifts per week
* 28 -40 hours per week (FT)
* Type of shift: AM & PM
* Flexible Schedules: 5-1/2 - 8-1/2 Hours/Day (PT/FT)
Specific Hiring/Class Schedule
* Start Date: [Insert class start date]
* Class Schedule: [Insert class schedule]
* Work Schedule: Tuesday through Saturday or Sunday through Thursday (both PT & FT)
Position Requirements
* High School diploma or GED equivalency
* 18+ years of age
* 1+ year prior call center management, people management or
equivalent experience
* 2+ years prior call center or customer service experience, outbound
calling (Preferred)
* Excellent communication skills (Verbal & Written)
* Strong Interpersonal skills
* Effective coaching skills
* Organizational and time management skills
* Computer and typing skills (Data entry)
* Proficient in Windows & Microsoft Office, specifically in Excel
* Fluent in the English Language (Bilingual positions require fluency in
English and Spanish, both verbal and written)
* Prior experience in sales, education, customer service, collections, or
similar (Preferred)
Position Expectations
* Maintain a working knowledge of all current and active research studies
in order to be a knowledgeable resource for team members
* Ability to explain difficult concepts in simple terms
* Personable and willing to quickly build professional relationships
* Ability to effectively communicate and positively influence performance
of team members
* Ability to develop employees and improve individual/team performance
* Ability to provide effective delivery of employee feedback and coaching
* Goal focused with a willingness to provide and accept coaching and
development
* Ability to arrive to work on time, and as scheduled, in order to adhere
to assigned work schedule and meet team goals
Position Accountabilities
* In addition to meeting your production goals, there are the
administrative needs such as consistent tracking, evaluation and
explanation of employee performance reviews and discussions,
including those that involve corrective action.
Physical Requirements
* Ability to stand, bend, stoop, sit, walk, twist and turn
* Ability to use a phone or wear a headset
* Ability to use a computer, keyboard and mouse
* Work environment is indoors with time spent walking call center floor
and sitting at a desk
*Employment offer subject to passing a criminal background check.
About Nielsen
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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