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About this job

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement:

This position is responsible for establishing and promoting a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets by providing a personalized, neighborly shopping experience. Manage a matrix-like environment to ensure store goals and customer satisfaction needs are met. Promote a culture of service and trust for customers and staff. Establish and sustain an environment that supports associates in doing their jobs well, ensuring each associate receives the prescribed training and feedback, and meets the required qualifications for their position.

This job is composed of a variety of tasks, that are covered by general operating procedures but also require extensive individual judgment to ensure successful operation of the store. Responsibilities will vary depending on the store size and location, the number of specialty departments, the sales volume, number of employees and the management structure in the Region.

Supervisory Responsibility:

This position directly supervises Assistant Manager and Inventory and Pricing Department Manager.

Work Environment:

The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. A limited amount of travel will be required. May be required to occasionally lift 50 lbs and pull 2000 lbs utilizing material handling equipment

Minimum Requirements:

Education and Experience:

In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and computer skills is also required.

Three years previous retail, sales or service management experience required, including 1 or more years prior leadership and/or management experience or the equivalent. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating basic sales techniques and the ability to instruct others in their application. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine passion for animals and people. Must be licensed to operate a motor vehicle and have a clean driving record.