Customer Service Rep

BILINGUAL CSR

GENERAL DESCRIPTION
Responsible for the accurate and efficient resolution of customer service issues.
ESSENTIAL JOB FUNCTIONS
- Answer incoming customer service calls
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Follow up with customer in writing when necessary
- Notate customer accounts with regards to all resolutions, pending status and updates
- Flag accounts appropriately to avoid collections and interruptions of service based on resolution
- Accept payments over the phone and issue reconnect orders when necessary
- Answer emails from customers in company boxes for support, information and access
- Return all messages from external call center where resolution was not completed
- Enter adjustments to customer accounts based on business rules


WORK EXPERIENCE REQUIREMENTS
- Significant customer service experience and/or training highly preferred
- Energy industry specific experience preferred
OTHER SKILLS/ABILITIES
- Must have exceptional skills in the following areas:
o MS Office
o Communication
o Problem Solving
o Multi-tasking
o Managing tasks in a high call environment
o Customer Service
- Ability to think of creative solutions for customer service issues
- Must be willing to work on a rotating schedule
- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly
- Fluency in Spanish preferred
EDUCATION REQUIREMENTS
- High School Diploma or Equivalent Degree Required

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.