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in Spring, TX
Customer Service Rep
Hours | Full-time, Part-time |
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Location | Spring, TX Spring, Texas |
About this job
BILINGUAL CSR
GENERAL DESCRIPTION
Responsible for the accurate and efficient resolution of customer service issues.
ESSENTIAL JOB FUNCTIONS
- Answer incoming customer service calls
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Follow up with customer in writing when necessary
- Notate customer accounts with regards to all resolutions, pending status and updates
- Flag accounts appropriately to avoid collections and interruptions of service based on resolution
- Accept payments over the phone and issue reconnect orders when necessary
- Answer emails from customers in company boxes for support, information and access
- Return all messages from external call center where resolution was not completed
- Enter adjustments to customer accounts based on business rules
WORK EXPERIENCE REQUIREMENTS
- Significant customer service experience and/or training highly preferred
- Energy industry specific experience preferred
OTHER SKILLS/ABILITIES
- Must have exceptional skills in the following areas:
o MS Office
o Communication
o Problem Solving
o Multi-tasking
o Managing tasks in a high call environment
o Customer Service
- Ability to think of creative solutions for customer service issues
- Must be willing to work on a rotating schedule
- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly
- Fluency in Spanish preferred
EDUCATION REQUIREMENTS
- High School Diploma or Equivalent Degree Required