Stock Supervisor - Gap Outlet - Woodbury Commons

GENERAL SUMMARY: The Stock Lead supervises merchandise handling processes, provides on the job training, and supervises the daily activities of all non-sell/or and stock associates. This role is responsible for overall stockroom organization. The Stock Lead oversees replenishment process, and provides manager with feedback regarding staff performance.

• Supports and ensures execution of all shipment receiving and processing procedures to floor-ready standards
• Partners with appropriate manager to direct shipment placement on the sales floor
• Ensures floor is replenished to Company standard. Follows up with staff to ensure accuracy.
• Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to guidelines.
• Oversees and executes markdowns in a timely and accurate manner. Audits markdowns to ensure accuracy.
• Tracks productivity and ensures team meets merchandise handling standards
• Provides feedback to manager regarding merchandise handling concerns
• Role models and leads the Outlet's customer promise behaviors when on the sales floor
• Treats all customers and employees with respect and contributes to a positive work environment
• Communicates staffing requirements to management
• Communicates daily goals and priorities to stock employees; redirects activities as necessary to achieve productivity standards
• Trains, directs and coaches stock employees in the moment to meet productivity standards
• Trains, directs and coaches stock employees in the moment to perform customer service standards and behaviors when in the sales floor
• Coordinates stock employees' breaks and shift change schedules to maximize productivity
• Communicates feedback to manager regarding stock employee performance
• Communicates any policy violations to management in a timely manner
• Upholds all company policies as outlined in Policy and Procedure
• Maintains all shipment related paperwork to meet audit requirements
• Manages shipment supplies and fixtures; communicates needs to manager
• Maintains company standards of neat, clean and organized stockroom
• Follows all Loss Prevention policies as they relate to back room standards; communicates violations to management

• 1-2 years stock supervisory experience
• Excellent communication skills with customers and employees alike
• Ability to give basic direction to associate level employees
• Ability to create a positive work environment
• Ability to delegate and prioritize multiple tasks; take initiative
• Ability to motivate employees to proactively perform replenishment tasks which result in the customers' satisfaction
• Ability to lift and carry 30 lbs.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
• Ability to maneuver around the sales floor and stock rooms