Retail Associate Chocolateer- Faneuil Hall, Boston, MA - Full-time / Part-time

We have a part-time/full-time opening for a Retail Associate Chocolateer- Faneuil Hall, Boston, MA.

Must be able to work various shifts per week and be available weekdays and weekends.

• Be authorized to work in the United States.
• Background check required.

Retail Associate Chocolateer - Boston
Division: Restaurant & Retail
FLSA Status: Non-exempt, hourly
Reports to: General Manager
Direct Reports: None
Location: Faneuil Hall, Boston, MA

*Please note when applying for this role online:
* Use Internet Explorer only
* Once you click the apply button, you will be redirected to a list of our positions.
* All positions are listed in alphabetical order. Please locate your position and click apply again.
* Lastly skip over the section where it says 'Select any relevant skills you may have' (unfortunately this section is not working with our system, and we are working to fix it)

Ghirardelli maintains a Drug Free Workplace Policy, and therefore will require a drug test of any applicant that has received a conditional offer of employment.
Summary:

Retail Associates will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

Scope of Responsibilities:

Cashiering
* Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
* Process purchases according to Company guidelines and protocols
* Entice Guests and increase Check Transactions utilizing Up-sell techniques
* Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Stocking and Pre-packing
* Assemble various proprietary retail items per the Recipe Guidelines
* Maintain adequate supply of all retail product both on the sales floor and in back stock
* Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
* Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
* Guest Service
* Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
* Maintain detailed knowledge of all products, pricing, and Company History
* Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
* Maintain professional in all inquiries and encounters with Guests
* Assist Co-workers, Supervisor, and Management in providing superior Guest Service
* Gift-wrap as needed items for sale per Company Guidelines and Standards
* Offer samples of approved product to all Guests
Maintenance and Sanitation
* Maintain all table tops in a clean and sanitary condition per Company Guidelines
* Maintain all glassware and serveware in a clean and sanitary condition per Company Guidelines
* Maintain levels of sanitation and cleanliness in regards to trash receptacles
* Maintain levels of sanitation and cleanliness in regards to floors
* Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
* Maintain the stockroom in a clean and orderly fashion per Company Guidelines
* Follow Food Safety guidelines for the proper storage, care, and usage of food items and utensils
* Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
* Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Fountain/Food Service
* Properly Set Up, Maintain, and Break Down Fountain Area per Company Guidelines and Standards
* Utilize good judgment and practice to minimize or eliminate wasted product
* Replenish toppings and various fountain items throughout the day as needed
* Maintain the proper level and all required ice cream flavors
* Maintain Fountain Area and corresponding equipment in a clean and sanitary condition
* Keep knowledge level current of all fountain products and their required preparation
* Work as a "Topper" or "Scooper" as needed
* Perform "Semi-Table Service" function as part of overall Guest Satisfaction
* Be knowledgeable of product information, prices, and ingredients
* Maintain the requisite amount of glassware
* Follow Food Safety guidelines and Best Practices for the proper storage, care, and usage of food items and utensils
* Maintain all Candy Making equipment and supplies in good working order
* Keep current of all Candy-making recipes
* Create all Candy items per Company approved recipes and guidelines

Position Profile: Attributes for Success
Specific Knowledge and Skills:
* Clear, professional, and effective oral and written communication
* Teamwork and cooperative spirit
* Ability to manage time effectively and be self-directed under minimal supervision
* Familiarity with point of sale systems, such as MICROS
* Knowledge of restaurant or retail sector

Education and Work Experience:
* One or more years of related experience in a fast-paced restaurant or retail environment

Working Conditions:
* Occasional ability to lift and carry up to 35 pounds, and very rarely up to 50 pounds.


*Please note when applying for this role online:
* Use Internet Explorer only
* Once you click the apply button, you will be redirected to a list of our positions.
* All positions are listed in alphabetical order. Please locate your position and click apply again.
* Lastly skip over the section where it says 'Select any relevant skills you may have' (unfortunately this section is not working with our system, and we are working to fix it)

Ghirardelli maintains a Drug Free Workplace Policy, and therefore will require a drug test of any applicant that has received a conditional offer of employment.