Membership Assistant - Eau Claire, WI - Full-time / Part-time

Position Description:
Real relationships, remarkable care, right here. This is healthcare reimagined. We are the first to unite relationship-driven primary care with user-friendly health insurance in one simple plan. We are built around the needs of members, creating a dedicated home base for health that reconnects the face-to-face care experience. Our doctors, health coaches and support teams operate within community-based clinics to put remarkable care within more people's reach.  We are a community of people devoted to our members' health and an experience that makes you feel better just by walking through the door. We get health care right. Start doing your life's best work.(sm)Membership Assistants provide end to end support with financial decisions, payment, account management, and problem solving. They meet care teams in person as part of their training and keep in touch regularly. This offsite member of the Care Team is a Member's point of contact for aspects of membership that are not directly related to receiving care.Primary Responsibilities:
Supporting Members remotely to answer and address all questions related to membership, during and even before becoming Members. This includes digital tools, coverage, network questions and adjusting care preferences and Member demographics.Supporting Members to answer and address all questions related to money including financing their care, plan and procedure pricing and payment for care.Communicating with Members via electronic means individually as well as part of coordinated conversations with Health Coaches and Doctors located in clinic.Coordinating the logistics of enrolling Members as well as suspending membership if Members so choose.Managing and coordinating the logistics of clinic transfers for Members who move.Supporting Care Team members to navigate coverage, network and payment questions independently, should the need arise.Working closely with the larger Care Team to connect membership and money concerns with Member care in a seamless way that demonstrates coordination.Travels to Clinic to meet Health Coach and members on a quarterly or annual basis. Member Assistant needs to demonstrate ability to telework.Consistently meet established member/provider satisfaction and quality standards

Required QualificationsHigh School Diploma/GED Ability to empathize and project a strong understanding of member needsCustomer Service backgroundAbility to work in a Windows based environment2+ years of Customer Service experienceAuthorization to work in the United StatesAvailable to work 40 hours per week anytime within the operating hours of the siteProficient English speakerPreferred QualificationsAssociate Degree or equivalent experienceKnowledge of Healthcare and terminologyFacets and/or MACESS system experienceBilingual fluency in English and SpanishCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.