The job below is no longer available.
You might also like
in Dallas, TX
- $17
est. per hour Medline • 4h agoJust posted Urgently hiring 15.2 mi Use left and right arrow keys to navigate - $38.18
Verified per hour Frito-Lay North America • 4h agoExcellent pay Urgently hiring Use left and right arrow keys to navigate - $38.18
Verified per hour Frito-Lay North America • 4h agoExcellent pay Urgently hiring Use left and right arrow keys to navigate - $27
est. per hour Loves Travel Stops & Country Store • 2d agoUrgently hiring 8.7 mi Use left and right arrow keys to navigate - $27
est. per hour Loves Travel Stops & Country Store • 2d agoUrgently hiring 8.7 mi Use left and right arrow keys to navigate
Operations Technician 3 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, Texas |
About this job
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink Prism TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visit www.centurylink.com
Summary:
This is a front line customer service position responsible for equipment functionality, customer satisfaction and the overall CenturyLink customer experience.
Job Responsibilities:
The Operations Technician 3 duties and responsibilities include, but are not limited to: Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment, including associated DNS/DHCP configuration Use of IP and telecom communications testing equipment Use of software and hardware tools to identify and diagnose network status and problems Conducting complex network monitoring, equipment installation and maintenance activities Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment Documentation of all activities per defined procedures Prepare daily documentation as required to status and close install and repair requests Mentoring/Training/Coaching of less experienced employees Follow CenturyLink Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the SoA Data Center Maintain excellent Visio documentation skills Basic Qualifications:
This position requires: MACD work experience with Avaya and/or Nortel PBX systems Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience Eight or more years experience in a data network and/or telecom environment 5+ years experience working on complex assignments in IP communications (data/voice) and telecom equipment installation, operation, and maintenance activities Hands on experience with the following: Cisco Unified Communications System configuration and management, including Call Manager, Unity, IPCC, HUCS, Avaya, CER Nortel BCM, Nortel Succession, Mitel Cisco Layer 2 & 3 switch and router configuration and management Layer 2 and Layer 3 VLAN configuration and management Routing Protocols FWSMs and ASA Isolation of network outage causes and service restorations 2+ years experience in the operation and maintenance of Cisco switches and routers Experience with IP/Telecom testing equipment Strong customer service and documentation skills Strong Microsoft Office skills -- Outlook, Word, Excel Valid Driver's License and Satisfactory Driving Record Must be able to lift or move up to 50+ pounds Must be able to work off hours, on call and during holidays The ability to understand and communicate using technical concepts, practices and terminology The ability to self-manage responsibilities in order to achieve daily results The ability to navigate, understand, and implement actions within Cisco IOS, Avaya IOS and other technologies Preferred Qualifications: Cisco CCNA or CCNP certification a plus BICSI certification a plus Experience working in a team-oriented, collaborative environment Experience in a higher education environment Experience provisioning Cisco Call Manager Experience managing customer request via email / telephonically while keeping the queue at manageable levels Experience with inspectors and leaders of the construction, MACD, and billing activities for customer Work Environment: Wear appropriate safety equipment and follow company safety procedures Work independently and with other team members to complete job assignments and meet deadlines Perform clean up, work with power, lift boxes and equipment Work on ladders / lifts Maintain a Valid Driver's License Drive and maintain a rental or company vehicle Frequent driving / work out of doors in all types of weather DICE1
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Summary:
This is a front line customer service position responsible for equipment functionality, customer satisfaction and the overall CenturyLink customer experience.
Job Responsibilities:
The Operations Technician 3 duties and responsibilities include, but are not limited to: Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment, including associated DNS/DHCP configuration Use of IP and telecom communications testing equipment Use of software and hardware tools to identify and diagnose network status and problems Conducting complex network monitoring, equipment installation and maintenance activities Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment Documentation of all activities per defined procedures Prepare daily documentation as required to status and close install and repair requests Mentoring/Training/Coaching of less experienced employees Follow CenturyLink Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the SoA Data Center Maintain excellent Visio documentation skills Basic Qualifications:
This position requires: MACD work experience with Avaya and/or Nortel PBX systems Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience Eight or more years experience in a data network and/or telecom environment 5+ years experience working on complex assignments in IP communications (data/voice) and telecom equipment installation, operation, and maintenance activities Hands on experience with the following: Cisco Unified Communications System configuration and management, including Call Manager, Unity, IPCC, HUCS, Avaya, CER Nortel BCM, Nortel Succession, Mitel Cisco Layer 2 & 3 switch and router configuration and management Layer 2 and Layer 3 VLAN configuration and management Routing Protocols FWSMs and ASA Isolation of network outage causes and service restorations 2+ years experience in the operation and maintenance of Cisco switches and routers Experience with IP/Telecom testing equipment Strong customer service and documentation skills Strong Microsoft Office skills -- Outlook, Word, Excel Valid Driver's License and Satisfactory Driving Record Must be able to lift or move up to 50+ pounds Must be able to work off hours, on call and during holidays The ability to understand and communicate using technical concepts, practices and terminology The ability to self-manage responsibilities in order to achieve daily results The ability to navigate, understand, and implement actions within Cisco IOS, Avaya IOS and other technologies Preferred Qualifications: Cisco CCNA or CCNP certification a plus BICSI certification a plus Experience working in a team-oriented, collaborative environment Experience in a higher education environment Experience provisioning Cisco Call Manager Experience managing customer request via email / telephonically while keeping the queue at manageable levels Experience with inspectors and leaders of the construction, MACD, and billing activities for customer Work Environment: Wear appropriate safety equipment and follow company safety procedures Work independently and with other team members to complete job assignments and meet deadlines Perform clean up, work with power, lift boxes and equipment Work on ladders / lifts Maintain a Valid Driver's License Drive and maintain a rental or company vehicle Frequent driving / work out of doors in all types of weather DICE1
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Your Privacy Choices