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Policy Services Technician - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2510 East Irwin Street Pierre, South Dakota |
About this job
Position Summary/Overview
This position will be responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. It will also be responsible for answering customer calls in a call center environment. This is a great opportunity for someone who is looking to get their foot in the door with a great company. We're looking for eager candidates who want to learn more about our industry and business. This position will be on site in our Pierre, SD office.
Main Responsibilities:
Customer Service
* Comply with contractual rules
* Answer all types of customer telephone calls
* Analyze correspondence to determine action needed
* Prepare correspondence and do follow up if necessary
Policy Issuance
* Review all new business policies to determine the agency assigned
* Set up new agencies in the computer
* Assign new business
* Set up new policies in the computer
* Offer renewal to existing policy holders
* Review all new business policies to determine the agency assigned
Policy Maintenance
* Issue endorsements based on correspondence, customer/agent requests, audit of prior year
* Process cancellations/reinstatements
* Update files for agent changes
Policy Audit
* Determine audit type (voluntary reporting or physical)
Accountable For
* Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
* Meeting policy issuance standards for new and renewal policies
* Meeting timeliness standards based on individual contract agreements and departmental standards
* Meeting team timeliness and quality standards
Qualifications/Requirements:
* High school diploma or GED and two years office experience or post-high school education
* Knowledge of workers compensation insurance policies desired
* Good organizational and communication skills
* Must be detail-oriented
* Working knowledge of client/server based policy processing software in a Windows environment helpful
* 10-key by touch
* Typing ability of at least 45 wpm
Berkley Risk Administrators Company, LLC is an Equal Opportunity Employer.
This position will be responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits. It will also be responsible for answering customer calls in a call center environment. This is a great opportunity for someone who is looking to get their foot in the door with a great company. We're looking for eager candidates who want to learn more about our industry and business. This position will be on site in our Pierre, SD office.
Main Responsibilities:
Customer Service
* Comply with contractual rules
* Answer all types of customer telephone calls
* Analyze correspondence to determine action needed
* Prepare correspondence and do follow up if necessary
Policy Issuance
* Review all new business policies to determine the agency assigned
* Set up new agencies in the computer
* Assign new business
* Set up new policies in the computer
* Offer renewal to existing policy holders
* Review all new business policies to determine the agency assigned
Policy Maintenance
* Issue endorsements based on correspondence, customer/agent requests, audit of prior year
* Process cancellations/reinstatements
* Update files for agent changes
Policy Audit
* Determine audit type (voluntary reporting or physical)
Accountable For
* Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization
* Meeting policy issuance standards for new and renewal policies
* Meeting timeliness standards based on individual contract agreements and departmental standards
* Meeting team timeliness and quality standards
Qualifications/Requirements:
* High school diploma or GED and two years office experience or post-high school education
* Knowledge of workers compensation insurance policies desired
* Good organizational and communication skills
* Must be detail-oriented
* Working knowledge of client/server based policy processing software in a Windows environment helpful
* 10-key by touch
* Typing ability of at least 45 wpm
Berkley Risk Administrators Company, LLC is an Equal Opportunity Employer.