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Hours Full-time, Part-time
Location 207 W Mercury Blvd
Hampton, Virginia

About this job

The team member is responsible for providing our guests with the ultimate in customer satisfaction and setting the example for other team members to follow. This is achieved by ensuring each team member has the knowledge and skills to enable them to ensure that every customer receives the highest quality products in a clean restaurant by motivated, energetic team members. They are responsible for coaching other team members on proper procedures and providing recognition as needed.

Responsibilities: 

  • Demonstrates positive energy by handling customer issues on the spot using
  • BLAST. Ensures orders are taken and filled accurately.
  • Has a positive attitude at work. Smiles and focuses attention on customers. Has a passion for excellence in serving customers.
  • Demonstrates customer mania by ensuring ensures every customer leaves happy.
  • Serves “Hot, Fresh and Fast” food by using projections, following procedures, tracking hold times and checking time tags; throws away or re-stages food when its time is up.
  • Demonstrates integrity by treating fellow Team Members fairly and with respect.
  • Comes to work as scheduled and on time (calls in according to policy if absent).
  • Communicates effectively with other Team Members.
  • Demonstrates a passion for excellence for growing sales by executing CHAMPS and suggestive selling.
  • Helps where needed regardless of the task; helps co-workers serve customers more quickly.
  • Trains employees using the 4 step training process and utilizes the necessary tools to properly train.
  • Responsible for cross-training existing employees.
  • Assists the Management Team with training on new product roll outs.
  • Provides effective coaching to fellow team members on proper procedures.
  • Recognizes positive performance within the team.
  • Follows all safety, security and proper cash handling procedures.

Required Skills, Knowledge and Abilities

  • Good communication skills, ability to work well with others
  • Demonstrates a high level of patience in daily work activities
  • Needs to consistently demonstrate a positive attitude and energy
  • Must be able to multi-task
  • Basic math skills
  • Provide direction to subordinate team members while the salaried managers are absent from the restaurant
  • Must be at least sixteen (16) years of age
  • Able to stand for long periods of time
  • Able to lift up to 50 lbs