Server

JOB SUMMARY

The server is responsible for providing friendly, responsive service to create an exceptional dining experience for all guests.

REPORTING RELATIONSHIP

The sever reports directly to the assistant manager or GM.

DUTIES AND RESPONSIBILITIES

• Arrives to work on time, ready to work, neat, and well-groomed,
• Learns the names and personally recognizes regular guests
• Demonstrates a working knowledge of the Steps of Service
• Takes food and beverage orders from guests and enters orders in point-of-sale system
• Informs guests of specials and menu changes
• Makes recommendations to guests
• Responsibly serves alcohol to guests
• Maintains dining room appearance and cleanliness
• Delivers food and beverages from kitchen and bar to guests in a timely matter
• Maintains outstanding knowledge of the core menu, drink menu and LTO menu and is able to answer guests questions on the items
• Monitors and observes guests’ dining experience.
• Ensures guests are satisfied with the food and service.
• Responds promptly and courteously to any requests
• Takes payment from guest using any applicable gift card, rewards card, discount or coupon
• Informs management if a guest is unhappy and performs actions necessary to recover an unhappy guest
• Performs sidework at the beginning and end of each shift as required
• Is ready and willing to assist fellow servers with clearing and resetting tables

HIRING REQUIREMENTS

• Age requirement will be determined by the local government.
• All servers must be of legal age to serve alcohol.
• Is able to communicate and understand the predominant language(s) of the restaurant’s trading area
• Has a basic knowledge of dining room and service procedures and functions